Jennifer Torres
Longmont,CO
Summary
Over 27 years customer service experience and a flexible, positive approach to employment. Eager to learn new skills and many existing ones to offer. Seeking a position to utilize and expand current computer and customer service knowledge.
Overview
22
22
years of professional experience
Work History
Personal Caregiver
Well Sky Personal Care
05.2021 - 01.2023
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing
- Transported individuals to events and activities, medical appointments, and shopping trips
- Entertained, conversed, and read aloud to keep patients mentally alert
- Consulted with supervisors to assess cases and plan strategies for enhancing care
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
Customer Care Specialist
Level 3 Communications, Inc.
05.2016 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained and managed customer files and databases
- Developed policies to increase accuracy and resolution of customer care department
- Kept accurate records to document service actions and discussions
- Communicated with customers to identify needs and expectations
- Assisted in training new employees and participated in cross-training with other departments
Data Analyst III
Intrado
08.2000 - 04.2012
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Designed and implemented tools to support strategic value chain optimization initiatives
- Participated in requirements meetings to understand business needs
- Documented effective and replicable methods for extracting data and organizing data sources
- Collaborated with business-unit leaders to identify and prioritize problems
- Created data models to support decision-making processes
- Analyzed data to identify root causes of problems and recommend corrective actions
Education
GED -
Front Range Community College
Westminster, CO09.1988
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Microsoft Office
- Documentation
- Time Management
- Customer Satisfaction
- Strong Working Relationships
- Communication and Interpersonal Skills
- Coaching and Training
- Report Preparation
- Database Maintenance
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Personal Caregiver
Well Sky Personal Care
05.2021 - 01.2023
Customer Care Specialist
Level 3 Communications, Inc.
05.2016 - 04.2019
Data Analyst III
Intrado
08.2000 - 04.2012
GED -
Front Range Community College
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