Jennifer Tucker
Live Oak,FL
Summary
Proven administrative professional with a track record of enhancing efficiency and accuracy at Rountree Moore Automotive Group. Excelled in data management and customer service, achieving a significant reduction in payment errors. Demonstrates meticulous attention to detail and a strong ability to solve complex problems, ensuring optimal office administration and support. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Rountree Moore Automotive Group
11.2011 - 05.2016
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
Dealer Trade Clerk
Rountree Moore Automotive Group
05.2010 - 11.2012
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Participated with management to standardize workflows and improve processes.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
Title Clerk
Rountree Moore Chevrolet
10.2009 - 01.2012
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Optimized customer experience, responding promptly and professionally to inquiries regarding title status and requirements.
- Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Accounts Receivable Clerk
Eddie Accardi Chevrolet Mazda
06.2007 - 10.2009
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Input financial data and produced reports using Software.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
Administrative Assistant
Morgan Automotive Group
07.2016 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Certificate Of Technical Studies - Medical Coding
Florida Gateway College
Lake City, FL04.2007
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Clerical Support
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Verbal Communication
- Deadline-oriented
- Filing and data archiving
- Invoice Processing
- Documentation And Reporting
- Meticulous attention to detail
- Document Management
- Data Management
- Multi-Line Phone Systems
- Resourceful
- Records administration
- Confidential Document Control
- Complex Problem-Solving
Timeline
Administrative Assistant
Morgan Automotive Group
07.2016 - Current
Administrative Assistant
Rountree Moore Automotive Group
11.2011 - 05.2016
Dealer Trade Clerk
Rountree Moore Automotive Group
05.2010 - 11.2012
Title Clerk
Rountree Moore Chevrolet
10.2009 - 01.2012
Accounts Receivable Clerk
Eddie Accardi Chevrolet Mazda
06.2007 - 10.2009
Certificate Of Technical Studies - Medical Coding
Florida Gateway College
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