Jennifer Turnbull
Santee,WA
Summary
Dynamic manager with a proven track record at Sonic, excelling in employee motivation and conflict resolution. Skilled in operational oversight and effective communication, I enhanced customer satisfaction and streamlined kitchen operations, achieving significant reductions in food waste. Committed to fostering teamwork and training staff to meet high standards of service delivery.
Overview
10
10
years of professional experience
Work History
Manager
Sonic
06.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cook
Sonic
02.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Gas Attendant
Wilcox and Flegle
12.2018 - 12.2019
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
Operator
Lineage Logistics LLC
01.2016 - 10.2018
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Education
General Studies
Centralia High School
Centralia, WA06.2011
Skills
- Client support
- Leadership skills
- Effective time use
- Analytical decision-making
- Problem-solving expertise
- Communication proficiency
- Employee training and development
- Management of staff
- Delegation of tasks
- Setting objectives
- Reporting and documentation
- Strategic initiatives
- Operational oversight
- Project coordination
Timeline
Manager
Sonic
06.2025 - Current
Cook
Sonic
02.2024 - Current
Gas Attendant
Wilcox and Flegle
12.2018 - 12.2019
Operator
Lineage Logistics LLC
01.2016 - 10.2018
General Studies
Centralia High School