Jennifer Mohr
Lakeland,FL
Summary
Dynamic leader with a proven track record at H&M, enhancing customer satisfaction and team productivity through exceptional service and effective team collaboration. Skilled in inventory management and problem-solving, I excel in creating optimal product availability and turnover rates. My approach has consistently improved team performance and customer experience, showcasing my adaptability and retail management expertise.
Overview
6
6
years of professional experience
Work History
Merchandising Team Lead
Belk
Lakeland , FL
08.2022 - 08.2023
- Managed inventory for optimal product availability and turnover rates.
- Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
- Team Building
- Set collateral for special sales and events
- Sale set
Customer Service Supervisor
Kohls Department Store
Greenfield, Indiana
10.2018 - 08.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Department Manager
H&M Hennes & Mauritz
09.2023 - 10.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established clear performance expectations for staff members which led to increased accountability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
GCHS
Greenfield, IN05.1989
Skills
- Merchandise presentation
- Store Layout
- Pricing strategy
- Promotional planning
- Performance Analysis
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Ordering and Purchasing
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Retail knowledge
- Self Motivation
- Task Prioritization
- Team building
- Goal Setting
- Risk Assessment
- Professionalism
- Interpersonal Communication
- Staff Training
- Staff Supervision
- Time management abilities
- Category management
- Continuous Improvement
- Customer Needs Identification
- Trend assessment
- Retail Management
- Product Promotion
- Stock management
- Written Communication
- Adaptability
- Inventory Management
- Organizational Skills
- Time Management
Raised on a small farm and raised livestock my entire life. Showed livestock all over the country
which taught me all about hard work , dedication and commitment. I was able to reach high achievements while raising and showing these animals. I saw what hard work will bring through my winnings. I bring that into my life and work still today. Hard work -set goals - meet those goals with continuous growth.
Timeline
Department Manager
H&M Hennes & Mauritz
09.2023 - 10.2024
Merchandising Team Lead
Belk
08.2022 - 08.2023
Customer Service Supervisor
Kohls Department Store
10.2018 - 08.2022
High School Diploma -
GCHS
Similar Profiles
Felicia DavisFelicia Davis
HR Assistant at BelkHR Assistant at Belk
Tiara IvyTiara Ivy
Sales Associate at BelkSales Associate at Belk
Jayden Mitchell-PalmerJayden Mitchell-Palmer
Flex Associate at BelkFlex Associate at Belk