Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Vanessa Becerril

San Juan,PR

Summary

Sales Associate with 11 years of sales experience who excels at juggling multiple tasks and working under pressure, with a successful history of closing sales, increasing customer satisfaction ; passionate about sales and merchandising and increasing client loyalty. Eager to join a dynamic team that rewards initiative and high quality service. Known as a dependable and professional employee and coworker. Maintains professional and calm demeanor under pressure. Thrives in high volume environments where knowledge, composure and interpersonal abilities are keys to success.

Overview

25
25
years of professional experience

Work History

Atelier and Costumer Service Specialist

Banana Republic
San Juan, Puerto Rico
09.2022 - Current
  • Booked private shopping appointments and provided an elevated level of customer service.
  • Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
  • Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Cultivated lasting relationships with clients through one-on-one interactions in store environment.
  • Followed up on the clients experience via phone call, text message or email.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Researched current fashion trends and competitor activity.

Product and Trend Expert

Banana Republic
San Juan, PR
02.2019 - Current
  • Asked appropriate open-ended questions to discover a client’s needs and requirements
  • Worked collaboratively in team environment
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Represented the brand and company professionally to drive store revenue
  • Suggested accessories and complementary purchases
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Educated customers on promotions to enhance sales
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Exceeded goals through effective task prioritization and great work ethic
  • Wore smart outfits composed of items from current collection to showcase possible pairings for customers
  • Dressed and accessorized mannequins to highlight featured clothing and accessories
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases inboth women’s and men’s departments.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Listened to customer needs and desires to identify and recommend optimal products
  • Developed strong rapport with customers and created positive impression of business
  • Stocked merchandise, clearly labeling items and arranging according to size or color

Talent Manager

Edwin Antonio Studios
Bayamon, Puerto Rico
02.2016 - 12.2020
  • Manager and assistant for Vogue Italia and Versace collaborator Edwin Antonio https://www.instagram.com/edwinantonioofficial
  • Assists with Edwin Antonio’s artistic bookings both locally and internationally
  • Politely assisted customers in person and via telephone
  • Translates both calls from mainland USA and Europe
  • Educated customers and Fashion Houses about the brand to incite excitement about the company’s mission and values
  • Assited during the process of Mr. Antonio Cedeño‘s collaboration with Versace and his work’s exposition in Puerto Rico
  • Met with industry connections to discuss book deal opportunities and advocated for clients well-suited for specific work.
  • Received incoming calls and messages and addressed or triaged phone requests.

Film Producer and Director

Self employed
San Juan , Puerto Rico
03.2015 - Current
  • Worked directly with the camera, sound ,editing departments to achieve the award winning documentary
  • Oversaw all phases of video production for Amor Al Arte : El Ballet ,from pre- to post production
  • Managed all of the pertinent talent , location , crew and insurance contracts
  • Managed and scheduled all of the production’s dates and times
  • Developed project budgets and managed production costs.
  • Monitored social media and online sources for industry trends.
  • Scheduled filming days and weekends, from pre-production meetings to final edits.
  • Oversaw office operations by setting budgets, travel itineraries and timelines, and maintaining call sheets.

Social Media Manager and Fashion Model Teacher

Baile Creativo
Bayamon, Puerto Rico
01.2014 - 08.2022
  • Handled all marketing, social media interactions and other promotional initiatives such as Facebook and Instagram promotional activities
  • Ensured the company’s information and image was highly featured on social media
  • Increased customer engagement through social media.
  • Coordinated and participated in promotional activities and ballet recitals and other events
  • Planned, organized and scheduled classes
  • Taught the students about fashion, etiquette, self esteem,personal care, proper personal care and appropriate choices and values

Beauty and Fragrance Consultant Dior

Glamour Corps
San Juan , Puerto Rico
2009 - 2011
  • Conducted consultations to understand the client’s desired outcome and assessed skin type and face structure
  • Recommended appropriate products to meet customers’ individual needs
  • Demonstrated application techniques to achieve desired looks
  • Helped customers feel relaxed and comfortable with the process

Beauty and Fragrance Consultant Y.S.L

Glamour Corps
Bayamon, PR
2007 - 2008
  • Conducted consultations to understand the client’s desired outcome and assessed skin type and face structure
  • Provided clients with personalized skincare recommendations to ensure they maintain healthy skin
  • Cultivated productive and positive relationships with customers built on loyalty and service
  • Performed full makeup applications for clients on several occasions
  • Recommended appropriate products to meet customers’ individual needs
  • Helped customers feel relaxed and comfortable with the process
  • Scheduled onsite and offsite makeup appointments for clientele

Education

Diseño de Moda

Centro Moda Escuela de Diseño Lisa Thon
San Juan , Puerto Rico

Skills

  • Sales
  • Client Loyalty Programs
  • Product and Service Knowledge
  • Motivated team player
  • Exceptional time management skills
  • Positive and friendly
  • Fluent in Spanish and English
  • Description and Demonstration of Products
  • Passionate about fashion , jewelry, fragrances and providing customer with a positive shopping experience

References

  • Confessor Bermudez , Former Sales and Artisty Coordinator for Anastasia Beverly Hills (787) 448-4384
  • Edwin Antonio Cedeño, Photographer, Vogue Italia Collaborator (787) 413-0719
  • Mildred Negrón, Former Dior Beauty Counter Manager (787) 365-8500
  • Edgardo Lorenzo, Banana Republic General Manager 787-296-7100

Timeline

Atelier and Costumer Service Specialist

Banana Republic
09.2022 - Current

Product and Trend Expert

Banana Republic
02.2019 - Current

Talent Manager

Edwin Antonio Studios
02.2016 - 12.2020

Film Producer and Director

Self employed
03.2015 - Current

Social Media Manager and Fashion Model Teacher

Baile Creativo
01.2014 - 08.2022

Beauty and Fragrance Consultant Dior

Glamour Corps
2009 - 2011

Beauty and Fragrance Consultant Y.S.L

Glamour Corps
2007 - 2008

Diseño de Moda

Centro Moda Escuela de Diseño Lisa Thon

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Jennifer Vanessa Becerril