Jennifer W. McCormick
Eastman,GA
Summary
Probations/Parole Officer with over 10 years of work experience in this field allows for the hands-on knowledge along with years of training and schooling.
Talented at developing strategies, setting goals and training employees.
Confident and decisive when communicating goals and vision to succeed.
First-class problem solver with excellent interpersonal skills. Efficient, decisive and thorough professional.
Specific training in Family Violence, Domestic Violence, Mental Health, Child Exploitation, Human Trafficking, and Sex Offender related training.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervision Officer III, Court Officer, Mental Health Officer, Sex Offender Officer
Felony Probation/Parole
Eastman, GA
07.2013 - Current
- Determines supervision levels and develops written supervision plan based on identified risk and conditions imposed. Counsels’ probationers via office visits, telephone inquiries, community contacts and correspondence.
- Managed over 50 probationers/parolees monthly within 6 different counties.
- Monitor probationers through scheduled and unscheduled contacts and record checks. Ensures compliance with all conditions as outlined in supervision plan.
- Investigates violations of probation (technical or new offense) initiating delinquency reports, warrants, revocation petitions, or other actions as appropriate.
- Informs offenders or inmates of requirements of conditional release, such as office visits restitution payments, or educational and employment stipulations.
- Documents all offender contact and case activity in compliance with policy.
- Testifies in court concerning matters pertaining to clients as sentencing, trials, please, and violations of probation conditions.
- Monitor Georgia Bureau of Investigations Sex Offender Registry to verify offenders are registering with their local Sheriff’s Department yearly as directed.
- Make face to face contact at offenders home twice monthly, including searching home to verify they are abiding by sex offender conditions.
- Communicate with Sex Offender Service Providers to verify offender is attending classes as directed.
- Monitor predators through Veritrax Electronic Monitoring Systems.
- Monitors of collection of financial obligation following established policy.
- Provides advice and direction to probationers and families as required, making appropriate referrals for special services.
Call Center Agent
Child Support Services
McRae, GA
12.2012 - 07.2013
- Assist customers daily with issues regarding their child support cases
- Assist customers in helping access case information online through state websites
- Documented calls received and concerns of customers
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Entered customer information into customized computer system with to document and organize client records
Child Support Service Agent 2
Child Support Services
Dublin, GA
11.2011 - 12.2012
- Assist and work with clients daily to ensure their child/children receive support needed
- Manage assigned caseload of approximately 700 cases
- Work prompts, escalations, monthly reports, and emails received from Non-Custodial Parents and Custodial Parents
- Monitoring paying child support cases
- Enforce existing orders to ensure Non-Custodial Parents compliance
- If payments are not being received, take immediate enforcement actions as directed by general agency policies and procedures
- Perform financial duties to facilitate uninterrupted collection of child support payments
- Maintain high level of customer service with internal and external customers
- See customers as walk-ins and as appointments on daily basis.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Secretary
Telfair County Farm Bureau
McRae, GA
12.2006 - 10.2011
- Receipt insurance payments
- Make policy changes
- Assist customers
- Record and transcribe board meeting minutes
- Complete daily office close out procedures
- Ordered and inventory supplies
- Plan and organize events and programs
- Handle calls and promptly forward them to employees
- Compose correspondence using MS Word
- Knowledgeable in Excel
- Organize, sort, and assign mail distribution for employees.
Education
Master of Science - Criminal Justice: Forensic Psychology
Liberty University
Lynchburg, VA08.2022
Bachelor of Science - Social Science
Mercer University
Macon, Georgia05.2009
Some College (No Degree) - Minor in Early Childhood Education
Middle Georgia College
Cochran, GASkills
- Office Supervision
- Client Supervision
- Searches
- Court Protocols
- Caseload Management
- Drug Protocols
- Case Notes
- Monthly Reports
- Google Docs
- Microsoft MS
Accomplishments
Completed Basic Probation and Parole at State Offices South at Tift College in Forsyth, Georgia on May 22, 2014.
Yearly training: Deadly Force, De-escalation, Community Policing, Workplace Diversity, Firearms qualification, Sex Offender Training, and Domestic Violence.
Currently the Domestic Violence Liaison.
Certification
Probation and Parole Post Certification,
PBPP2014O212426
Timeline
Supervision Officer III, Court Officer, Mental Health Officer, Sex Offender Officer
Felony Probation/Parole
07.2013 - Current
Call Center Agent
Child Support Services
12.2012 - 07.2013
Child Support Service Agent 2
Child Support Services
11.2011 - 12.2012
Secretary
Telfair County Farm Bureau
12.2006 - 10.2011
Master of Science - Criminal Justice: Forensic Psychology
Liberty University
Bachelor of Science - Social Science
Mercer University
Some College (No Degree) - Minor in Early Childhood Education
Middle Georgia College