Resourceful professional leader with expertise in dynamic problem solving and achievement in building sales teams. Versatile with management background, coordinating projects, and improving customer retention. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Customer-focused problem solver, dedicated team leader with superior planning, and decision-making skills in growing business relations.
• Adhered to budget requirements with excellent planning and consistent expense monitoring.
• Arranged events by overseeing logistics, budgets, venue selection, and activity planning.
• Consulted with clients to identify and define requirements, scope, and objectives.
• Designed and created marketing materials, such as brochures and mailers.
• Fostered strong, healthy working relationships between project teams by open lines of communication and support between groups.
• Reviewed project schedules, resources, equipment, and information to confirm methods were productive, profitable, and meeting company standards.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Consulted with customers to assess needs and propose optimal solutions.
• Created and monitored promotional approaches to increase sales and profit levels.
• Cultivated and strengthened relationships using client support and dynamic communication skills.
• Developed and implemented marketing strategies to generate new customers, increase sales, and profit margins.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Optimized team hiring, training, and performance.
• Organized attending of trade shows and unique events to drive consumer awareness to products, network with other businesses, and attract new customers.
• Oversaw business budget planning, administration, accounting functions, purchasing, and maintained financial needs.
• Schedules developed using data from customer traffic, seasonal factors, and employee strengths.
• Trained new employees on proper protocols and customer service standards.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Audited sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
• Built and provided incisive leadership to multiple teams by optimizing employee schedules.
• Drove consistency in performance, educated staff on product benefits, and mentored sales teams in building customer loyalty and retention.
• Identified and nurtured internal partnerships with key sources to improve communication, functionality, and drive long term success.
• Partnered with regional executives to analyze and diagnose locations operating below fiscal year minimums.
• Successfully reduced employee turnover by 2.7%.
Account Management and Updating
Brand Management
Complex Problem-Solving
Customer Relationship Management
Issue and Conflict Resolution
Managing Employee Relations
Managing Operations and Efficiency
Performance Tracking and Evaluations
Product Management and Branding
Productivity Performance
Sales and Marketing
Team Leadership
Offering 8+ years of experience in cultivating relationships, creating marketing campaigns, and growing profit channels. Designed and implemented techniques for building long term customer loyalty in conjecture with surpassing cooperate expectations. Analyzed sales data and produced reports for customer loyalty, employee production, and generating data for tracking high/low product success.