Jennifer Woods
Mayfield,KY
Summary
Dynamic office manager skilled in optimizing workflows, inventory control, and customer service. Known for effective staff training and team leadership, driving operational improvements that enhance productivity and client satisfaction.
Overview
13
13
years of professional experience
Work History
Office Manager
AAA Auto Glass
Paducah, KY
10.2023 - Current
- Managed daily office operations and maintained efficient workflow.
- Oversaw inventory management and ordered supplies as needed.
- Trained new employees on office protocols and customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Assistant Manager
Jack Morris Auto Glass
Paducah, KY
11.2017 - 10.2023
- Supervised daily operations in auto glass installation and repair processes.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained staff on safety protocols and proper equipment usage.
- Managed inventory levels to ensure availability of necessary materials and supplies.
- Assisted customers in selecting appropriate glass products for their vehicles.
FNOL Manager
Lynx Services
Paducah, KY
04.2013 - 11.2017
- Led team in daily operations and project management initiatives.
- Developed training programs to enhance staff skills and performance.
- Coordinated workflow between departments to ensure efficiency.
- Implemented process improvements to streamline operations and reduce delays.
- Monitored compliance with safety regulations and company policies.
- Facilitated team meetings to align objectives and address challenges.
- Managed resource allocation to support project timelines and goals.
- Evaluated employee performance and provided constructive feedback regularly.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Graves County High School
Mayfield 05.1999
Skills
- GlassPac-LX
- Mainstreet
- Omega
- Office management
- Inventory control
- Customer service
- Resource allocation
- Problem solving
- Team leadership
- Effective communication
- Staff management
- Vendor engagement
- Staff hiring
- Billing
- Organizational skills
- Project management
- Payroll processing
- Scheduling
- Workflow optimization
- Time management
Timeline
Office Manager
AAA Auto Glass
10.2023 - Current
Assistant Manager
Jack Morris Auto Glass
11.2017 - 10.2023
FNOL Manager
Lynx Services
04.2013 - 11.2017
High School Diploma -
Graves County High School