Jenniffer Acuna
Miami
Summary
Dynamic professional with extensive experience in customer service and guest relations at Home 2 Suites. Proven problem-solver skilled in cash handling and logistics management. Recognized for enhancing guest satisfaction and streamlining operations, while effectively training and mentoring staff to uphold high service standards. Committed to fostering a positive workplace culture.
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Experienced with logistics coordination and supply chain management. Utilizes problem-solving skills to ensure efficient operations and timely deliveries. Track record of effective leadership and fostering collaborative team environments.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Home 2 Suites
10.2025 - Current
- Assisted guests with check-in and check-out procedures efficiently.
- Managed reservations using property management systems to ensure accuracy.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of front desk area for a welcoming environment.
- Provided information about hotel amenities, services, and local attractions to guests.
- Supported team members during peak hours to maintain service quality standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
Night Auditor
Home 2 Suites
10.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Processed nightly financial reports, verifying accuracy of transactions and balancing accounts.
- Assisted guests with inquiries and resolved issues, enhancing overall customer satisfaction.
- Coordinated room assignments and ensured readiness for incoming guests each shift.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Managed front desk operations during night, maintaining security and guest safety.
Human Resources Administrative Manager
Comercializadora Lever
06.2009 - 10.2025
- Supported recruitment efforts by organizing candidate resumes and scheduling interviews.
- Assisted in onboarding processes, ensuring new hires received necessary training materials.
- Maintained employee records using HRIS software, ensuring data accuracy and confidentiality.
- Coordinated employee benefits enrollment, addressing inquiries and resolving issues promptly.
- Conducted initial orientations for new employees, introducing company policies and culture.
- Facilitated training sessions focused on compliance and workplace safety protocols for staff members.
- Oversaw payroll administration, guaranteeing timely payments while minimizing errors through efficient system management.
Education
Master of Science - Human Resources Management
Universidad Galileo
Guatemala, Guatemala02-2025
Bachelor of Science - Tourism And Hotel Management
Galileo University
Guatemala, Guatemala11-2024
Associate Degree in Office IT & Administration -
Galileo University
Guatemala, Guatemala11-2024
Diploma - Office Automation
Galileo University
Guatemala, Guatemala11-2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Logistics management
- Transportation management
- Shipping and receiving
- Distribution management
- Supply chain management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Home 2 Suites
10.2025 - Current
Night Auditor
Home 2 Suites
10.2025 - Current
Human Resources Administrative Manager
Comercializadora Lever
06.2009 - 10.2025
Master of Science - Human Resources Management
Universidad Galileo
Bachelor of Science - Tourism And Hotel Management
Galileo University
Associate Degree in Office IT & Administration -
Galileo University
Diploma - Office Automation
Galileo University