JENNIFFER CRESPO
West Liberty,IA
Summary
An independent worker with strong communication skills and an ability to plan and organize successfully. Accustomed to a fast paced work environment and dealing with a variety of tasks in an accurate and efficient way
Overview
10
10
years of professional experience
Work History
International Trade
Itep - Instituto Técnico de Estudios Profesionales
12.2021 - Current
Customer Advocate
Auto Club Group
03.2021 - Current
- Effective and efficient handling of incoming Emergency Road Service (ERS) member calls.
- Provide an empathetic approach to the members’ requests while efficiently following procedures.
- Supply solutions to the members’ road side problems by recommending AAA approved programs such as mobile battery, Club Owned Repair and Approved Auto Repair.
- Ask appropriate questions and perform accurate D3 data entry of all required member information (including membership name, number, location, car information, etc.).
- Successfully renew/sell memberships, as required, in relation to members calling in for emergency road service.
- Provide excellent customer service experiences to all members.
Baggage services coordinator
WGA Navstar
09.2017 - 01.2021
- Passenger check-in, arrival meet and greet, baggage tracing, apis completion.
- Assist passengers with delayed, lost, or damaged luggage, filling out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage.
World Tracer Baggage System
Panama - Tocumen International Airport
09.2018 - 10.2018
Call center agent
Dial America
08.2017 - 01.2018
- Answering customer requests or inquiries concerning services, products, billing, etc.
- Delivering superior service identifying and resolving customers’ issues using problem-solving skills
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients’ products, services and promotions
- Putting the customer first and remaining polite and professional at all times
- Documenting all customer information, communications and sales in CRM system
Passenger Service Agent
Swissport
02.2016 - 09.2016
- Passenger service agent Inspect and verify passenger documentation.
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
- Manage passenger baggage processing including handling and fee calculation.
- Assist passengers as needed through arrival and check in processes.
Education
International trade - undefined
Itep - Instituto Técnico de Estudios Profesionales
Madrid, Spain01.2026
World Tracer Baggage system - undefined
Panama - Tocument International Airport
Panama10.2018
English studies - undefined
Universidad de Alcalá
Madrid, Spain06.2014
Skills
- Strong communication skills
- Ability to plan and organize successfully
- Accustomed to a fast-paced work environment
- Dealing with a variety of tasks in an accurate and efficient way
Languages
Spanish
English
Locations
- West Branch, Iowa
- Madrid, Spain
Personal Information
Title: Customer Advocate
Timeline
International Trade
Itep - Instituto Técnico de Estudios Profesionales
12.2021 - Current
Customer Advocate
Auto Club Group
03.2021 - Current
World Tracer Baggage System
Panama - Tocumen International Airport
09.2018 - 10.2018
Baggage services coordinator
WGA Navstar
09.2017 - 01.2021
Call center agent
Dial America
08.2017 - 01.2018
Passenger Service Agent
Swissport
02.2016 - 09.2016
International trade - undefined
Itep - Instituto Técnico de Estudios Profesionales
World Tracer Baggage system - undefined
Panama - Tocument International Airport
English studies - undefined
Universidad de Alcalá