Jenniffer Heslop
New York,NY
Summary
Accomplished professional with a proven track record at New York Life Insurance Co, adept in office management and project management. Demonstrates exceptional interpersonal communication and confidentiality handling, driving significant improvements in collaboration and operational efficiency.
Overview
32
32
years of professional experience
Work History
Executive Assistant to Chief Information Officer
New York Life Insurance Co
03.2021 - Current
- Dynamic executive administrator with broad exposure to financial services and technology operations; lead oversights and partnerships across the senior technology leadership team via multiple operation functions and governance functions. Focused on driving collaboration across 850+ employees in a multitude of locations.
- Coordinate and facilitate workforce management activities with HR Business Partners and Corporate Communications Partners on technology communications, events management, education, and engagement.
- Responsibilities include Community Manager for Inside Tech, member of the Employee Engagement Enhancements team, manage all planning for Technology Town Halls; partner with Resource Management Office on recruiting efforts for Technology Interns, member of Change Management & Communications team, and Editor in Chief of Inside Tech Summary Enewsletter.
Senior Administrative Assistant, Technology
New York Life Insurance Co
04.2014 - 03.2021
- Managed schedules for cross-functional group of executive officers, ensuring schedules are followed and respected.
- Executed administrative functions: expense reporting, domestic & international travel, internal and external offsite conferences and event planning.
- Served as an office manager by managing Town Hall planning, team building initiatives, ad hoc problem solving, and enterprise annual giving campaign.
- Managed office moves, new hire on-boarding, enterprise Training Leadership Development Initiative.
Executive Assistant to Chief Marketing Officer
Interbrand
08.2009 - 02.2014
- Managed complex executive calendars for Chief Marketing Officer, Executive Director of Program Management and New Business Director. Scheduled meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated all conferences, client meetings, executive interviews and speaking engagements.
- Managed eNewsletter "IB Alert" for social media trends.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
Secretarial Supervisor
Sonnenschein Nath & Rosenthal
01.2009 - 08.2009
- Responsible for preparing daily secretarial assignments to align with the needs for each legal team.
- Managed new hire attorney-to-secretary assignments and tracked all changes to current assignments.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Human Resources Coordinator
Thacher Proffitt & Wood LLP
09.2007 - 09.2008
- Managed daily staffing needs and facilitated workflow for staff and contractors. Performed new hire orientation for all legal and non-legal staff as well as exit interviews.
- Maintained the applicant tracking database for incoming resumes, tuition reimbursement program for non-legal staff, coordinated special projects. Employee handbook: annual performance reviews and training seminars for all staf.
- Maintained human resources information system and kept employee files up to date and accurate.
Executive Assistant to the Executive Director
Thacher Proffitt & Wood LLP
09.1998 - 09.2007
- Handled confidential and sensitive information with discretion for the Executive Director of Administration.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Developed and managed Executive Committee meeting minutes.
Administrative Assistant
New York Life Insurance Co
05.1994 - 09.1998
- Drafted correspondence and produced reports for the Agency team, monitored and maintained budget accounts, and managed editorial process for training publications for agent training modules.
Administrative Assistant, Finance
JP Morgan, Morgan Guaranty Trust Company
09.1992 - 09.1993
- Supported EVP of Finance and provided financial administrative duties.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master of Arts - Educational Psychology
New York University
New York, NY05.2003
Bachelor of Arts - Psychology
Bernard Baruch College, City University of NY
New York, NY09.1998
Skills
- Executive Support
- Goal Minded
- Office Management
- Strong Problem Solver
- Office Administration
- Information confidentiality
- Interpersonal Communication
- Project Management
- Conference planning
- Fundraising
Timeline
Executive Assistant to Chief Information Officer
New York Life Insurance Co
03.2021 - Current
Senior Administrative Assistant, Technology
New York Life Insurance Co
04.2014 - 03.2021
Executive Assistant to Chief Marketing Officer
Interbrand
08.2009 - 02.2014
Secretarial Supervisor
Sonnenschein Nath & Rosenthal
01.2009 - 08.2009
Human Resources Coordinator
Thacher Proffitt & Wood LLP
09.2007 - 09.2008
Executive Assistant to the Executive Director
Thacher Proffitt & Wood LLP
09.1998 - 09.2007
Administrative Assistant
New York Life Insurance Co
05.1994 - 09.1998
Administrative Assistant, Finance
JP Morgan, Morgan Guaranty Trust Company
09.1992 - 09.1993
Master of Arts - Educational Psychology
New York University
Bachelor of Arts - Psychology
Bernard Baruch College, City University of NY