Jenniffer Martinez
12108 25 Th Rd,NY
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged critical thinking and data entry skills at Frontier Airlines to improve passenger satisfaction. My background also includes roles in security and healthcare, where I emphasized customer service and efficient, secure data management. Achieved a notable increase in team efficiency and patient understanding of treatment plans.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Frontier Airlines
04.2023 - 01.2025
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Security Officer
Allied Universal Security Services
10.2019 - 04.2023
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
Medical Assistant
Dr. Jonathan David
08.2001 - 11.2017
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
Education
Associate of Arts - Medical Assistant
Sanford Brown Institute
Elmsford, NY06-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Certification
- CPR/AED Certification
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Frontier Airlines
04.2023 - 01.2025
Security Officer
Allied Universal Security Services
10.2019 - 04.2023
Medical Assistant
Dr. Jonathan David
08.2001 - 11.2017
Associate of Arts - Medical Assistant
Sanford Brown Institute
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