Jenniffer Miller
8957 W Albeniz Place,AZ
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.
Professional educator prepared for role with strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach.
Overview
18
18
years of professional experience
Work History
Emergency Substitute Teacher
Littleton Elementary School District
10.2023 - 05.2025
- Implemented differentiated instruction strategies, resulting in increased student comprehension and achievement.
- Enhanced classroom management skills, leading to a more focused learning environment for all students.
- Participated in ongoing professional development opportunities, staying current on best practices for teaching and learning.
- .Promoted a growth mindset amongst students by encouraging perseverance through challenges and celebrating incremental progress.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Customer Service Advocate
Verizon Wireless
05.2007 - 05.2023
- High incoming call handling, approx 45 calls daily
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns, and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Arts - Education
University of Phoenix
Tempe, AZ07-2027
High School Diploma -
Centennial High School
Corona06-1996
Skills
- Positive reinforcement
- Organization
- Verbal and written communication
- Creative problem solving
- Classroom management
- Relationship building
- Discipline
- Call center experience
- Complaint handling
- Technical support
- Account management
- Escalation management
- Policy review
- Professional telephone demeanor
- Call center operations
- Fluent in multiple languages
- Problem-solving
- Member support
- Inbound calls
- Customer service
- Problem resolution
- Call management
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Emergency Substitute Teacher
Littleton Elementary School District
10.2023 - 05.2025
Customer Service Advocate
Verizon Wireless
05.2007 - 05.2023
Associate of Arts - Education
University of Phoenix
High School Diploma -
Centennial High School
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