Jenniffer Mountjoy
Summary
Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales, service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages a team of store partners, supervisors and assistant managers. Seasoned Store Manager bringing demonstrated background of accomplishment in retail store management. Knowledgeable about every facet of operations, including marketing, financial leadership and loss prevention. Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations.
Overview
19
19
years of professional experience
Work History
Store Manager
Starbucks
Fernley, NV
03.2020 - Current
- Manage Fernley NV Starbucks drive thru location , weekly store sales are $65-$70,000 with a yearly sales of approximately $3 million.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored partners to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Wine Associate
Vino Volo
Reno, NV
11.2018 - 10.2019
- Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed knowledge of house wines.
- Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
Store Manager
Peets Coffee And Tea, & Santoro Coffee
Elk Grove, CA
06.2012 - 05.2017
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager
Starbucks
Sacramento, CA
04.2005 - 05.2012
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Valley High School
Sacramento, CASkills
- Store Merchandising
- Team Building and Leadership
- Staff Supervision
- Multitasking and Organization
- Supply Ordering
- Retail Inventory Management
- Payroll Management
- Employee Training
- Partnership Building
- Team Development
- Talent Recruitment
- Promotional Planning
- Shift Scheduling
- POS Systems
- New store openings - opened 3 new stores with Starbucks and opened 2 new stores with Peets Coffee
Accomplishments
- Awarded Peets coffee's #1 Company operated Cafe and store manager for 2015
- Awarded Peets coffee's #1 Company operated Cafe and store manager for 2016
Timeline
Store Manager
Starbucks
03.2020 - Current
Wine Associate
Vino Volo
11.2018 - 10.2019
Store Manager
Peets Coffee And Tea, & Santoro Coffee
06.2012 - 05.2017
Store Manager
Starbucks
04.2005 - 05.2012
High School Diploma -
Valley High School