Jenniffer Ortega Cordero
Provo,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
09.2019 - 07.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Executive
Sixt Rent A Car
05.2018 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
HR Assistant
The Church Of Jesus Christ Of Latter-day Saints
01.2017 - 02.2018
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported coordination of benefits open enrollment activities and process.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
Education
High School Diploma -
School Dona Emma Balaguer
Santo Domingo, Dominican Republic10.2013
Skills
- Consultative Sales
- Account Updating
- Quick-witted
- Data Entry
Websites
Section name
Volleyball
My favorite position is libero and right side hitter. I used to play in Dom. Rep. in a team since I was 14 years old. I really enjoy play Volleyball every time I have time.
Crafting
When I was younger I'd take the advantage of many courses about crafting. Also I like ha
Timeline
Customer Service Representative
Teleperformance
09.2019 - 07.2020
Sales Executive
Sixt Rent A Car
05.2018 - 07.2019
HR Assistant
The Church Of Jesus Christ Of Latter-day Saints
01.2017 - 02.2018
High School Diploma -
School Dona Emma Balaguer