Jenniffer Perry
Lyons,GA
Summary
~Successful at keeping customers, business, and patients at a needed balance and operations in line with required duties.
~Confident in knowing the medical field is the right choice for me, especially when patients have said "Thank you for taking good care of me" and/or "You did such a good job, I think you will be great in your career".
~I am skilled in building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths.
~My education has finally become reality for me. Things are flowing into place and I am eager to finally begin a career for myself. Drawing blood is what I really love doing.
~Customer service is my biggest pet peeve in all aspects of a job. I do not like treating people unfairly nor ugly. I firmly believe that until you walk in someone else's shoes, do not judge!!
~I am excited about joining your practice/company while gaining more experience and the stability of a career under my wings.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Restaurant Floater/Contract Job-PRN
Lottie's Pocket
Lyons, GA
09.2019 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Alerted customers to upcoming sales events and promotions.
- Balanced and organized cash register by handling cash, counting change.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Processed accurate credit, debit, check and cash sales transactions.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Private Caretaker/Temp Job
Mr. John Turner
Vidalia, GA
10.2021 - 01.2022
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented residents' mental status, sleep and eating patterns to his step daughter whom hired me on for Mr. John.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked and conveyed important patient information to his step daughter.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Cleaned house, ran errands, managed laundry.
- Recognized and reported abnormalities or changes in patients' health status to his step daughter.
Customer Relations Manager
Woody Folsom CDJR
Vidalia, GA
06.2020 - 06.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Created ideas and engagements to enhance customer experience, knowledge and patronage.
- Created customer support strategies to increase customer retention.
- Met with General Manager regarding how we can make our customers best around.
- Maintained records of client interactions, client notes, and other information.
- Maintained statistical database of customers using Microsoft word and Excel for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed new employees and on-going performance assessment of current employees.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Liaised between customers and organization with particular focus on working with sales department.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Made customers aware of current and new programs and services.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed and implemented standards for staff to provide consistent service to customers.
Shift Lead
Walgreen's
Vidalia, GA
09.2017 - 08.2019
- Completed store opening and closing procedures, including setting up registers and checking the stores atmosphere and the products available.
- Helped store management meet standards of service and quality in daily operations
- Trained and monitored new employees to maximize team performance
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Maintained safe working environment by observing safety procedures, policies and regulations
- Worked with team members to improve performance and implement training updates
- Responded to and resolved customer questions and concerns
- Kept employees operating productively and working on task to meet business and customer needs
- Distributed individual assignments to team members and monitored progress against production timetables
- Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized
Instructor Aide
Pineland Mental Health
Lyons, GA
06.2017 - 06.2018
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors
- Assisted program participants with achieving career and learning goals
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program
- Worked with individuals to help with their every day struggles and goals
- Cleaned the classrooms on a daily afternoon duty to prevent safety and health concerns
Stay At Home Parent
Home
Vidalia, GA
09.2016 - 06.2017
- I stayed at home for a short period of time to get more knowledge of some personal health issues. Once I got a hold of my health, I began looking to get back into the work force again.
- As a stay at home parent I was responsible for my three small children, having responsibilities as a wife, as well as keeping our home up in order.
- Some of this included; keeping the house in an organized and clean setting, arranging doctor visits as needed, school events with my children, conferences when needed with the schools, preparing meals, and more.
PCT
Fresenius Dialysis
Vidalia, GA
07.2016 - 09.2016
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands
Education
Certification - Medical Assistant
Southeastern Technical College
Vidalia, GA07.2023
Certification - Phlebotomy
Southeastern Technical College
Vidalia, GA07.2022
Skills
- Teamwork
- Patient care is #1
- Sanitary as well as proper wearing of PPE
- Organizational skills
- Administrative support
- Optimistic Personality
- Clerical support
- Honesty is key
- Scheduling appointments
- Relationship building
Certification
- First Aid/CPR Certified
Timeline
Private Caretaker/Temp Job
Mr. John Turner
10.2021 - 01.2022
Customer Relations Manager
Woody Folsom CDJR
06.2020 - 06.2021
Restaurant Floater/Contract Job-PRN
Lottie's Pocket
09.2019 - Current
Shift Lead
Walgreen's
09.2017 - 08.2019
Instructor Aide
Pineland Mental Health
06.2017 - 06.2018
Stay At Home Parent
Home
09.2016 - 06.2017
PCT
Fresenius Dialysis
07.2016 - 09.2016
Certification - Medical Assistant
Southeastern Technical College
Certification - Phlebotomy
Southeastern Technical College
References
Erin Rollins: Phlebotomy Instructor, Southeastern Technical College, Vidalia, Ga.
912-538-3193-Professional (Practiced sticking)
Jessica Kirkland: Clinical Preceptor, Southern Medical Group, Claxton, Ga.
912-237-0930-Professional (Practiced sticking)
Jennifer Coursey: Support Service Coordinator, Affinis Hospice (Former MA), Vidalia, Ga.
912-237-3011- Professional (Stepdad was Mr. John Turner-see job history)
Jency Jeffers: Co-Owner, Lottie's Pocket, Lyons Ga.
912-293-4768-Professional/Friends for four years
Michelle Hester: Loan Agent, Globe Finance, Lyons, Ga.
912-293-8260- Professional/Friends for two years
Bridget Aldrich: LPN, Brewton Parker College, Mt Vernon, Ga.
912-583-3111- Friends for 16 years
Kayse Brantley: RadTech, Spivey Orthopedics, Vidalia, GA.
912-237-1514- Friends for 14 years
Stephanie Gibbs: Home Maker, Lyons, Ga.
912-245-3429- Friends for 20+ years. (Practiced sticking)
References
Erin Rollins: Phlebotomy Instructor, Southeastern Technical College, Vidalia, Ga.
912-538-3193-Professional (Practiced sticking)
Jessica Kirkland: Clinical Preceptor, Southern Medical Group, Claxton, Ga.
912-237-0930-Professional (Practiced sticking)
Jennifer Coursey: Support Service Coordinator, Affinis Hospice (Former MA), Vidalia, Ga.
912-237-3011- Professional (Stepdad was Mr. John Turner-see job history)
Jency Jeffers: Co-Owner, Lottie's Pocket, Lyons Ga.
912-293-4768-Professional/Friends for four years
Michelle Hester: Loan Agent, Globe Finance, Lyons, Ga.
912-293-8260- Professional/Friends for two years
Bridget Aldrich: LPN, Brewton Parker College, Mt Vernon, Ga.
912-583-3111- Friends for 16 years
Kayse Brantley: RadTech, Spivey Orthopedics, Vidalia, GA.
912-237-1514- Friends for 14 years
Stephanie Gibbs: Home Maker, Lyons, Ga.
912-245-3429- Friends for 20+ years. (Practiced sticking)
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