Jenniffer Ramirez
153 Central Ave #6 Brooklyn,NY
Summary
Cajera
Barista
Runner
Asistente a manager
Overview
4
4
years of professional experience
Work History
Cashier
Restaurant Associates A Division of Compass Group
Manhattan, NY
07.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, credit card or automatic debit.
- Created designs for new products.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service and answered costumers inquiries regarding store policies and procedures
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers by providing information and resolving complaints.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Created signs and displays to advertise store products or events.
- Cleaned and maintained work areas on a regular basis.
- Organized food orders and ensured accuracy of items served to customers.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Supported serving staff in delivering accurate and well-presented food orders.
Waitress
La Sorpresa Restaurant
The Bronx, NY
03.2020 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Some College (No Degree) -
Bachelor`s Degree
República Dominicana Skills
- Quick decision making
- Detail oriented
- Verbal comunicación
- High energy
- Problem resolución
- Service orientación
- Observacion skills
- Microsoft office suite
- Bilingual in english/spanish
Timeline
Cashier
Restaurant Associates A Division of Compass Group
07.2022 - Current
Waitress
La Sorpresa Restaurant
03.2020 - Current
Some College (No Degree) -
Bachelor`s Degree