JENNIFFER RUEDA
Miami,FL
Overview
8
8
years of professional experience
Work History
Surgical Coordinator
305 Plastic Surgery
Miami, FL
08.2024 - Current
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Distributed treatment and procedural information to patients.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Transmitted medical records and other correspondence by e-mail and fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
Customer Service/Operation
Sterling Transportation
Doral, USA
08.2017 - 08.2023
- Consistently achieved high on-time delivery rates by coordinating transportation resources and proactively addressing delays
- Proficient in scheduling and managing appointments, ensuring efficient coordination and timely follow-ups to meet organizational needs.
- Built strong client relationships through responsive communication and timely updates on shipment status
- Skilled at troubleshooting and resolving operational issues promptly to maintain smooth transportation flow
- Handled customer complaints about company operations, services, and policies with knowledgeable and professional responses.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Led and trained a top-performing team, emphasizing customer service and operational excellence
- Implemented continuous improvement initiatives to adapt to industry changes and enhance service levels
Server/Host/Carside
Carrabba's Italian Grill
Miami Lakes, USA
10.2016 - 03.2018
- Greeted Customers and managed reservations
- Was promoted three times during my employment at Carrabbas
- Member of the training team for all three positions I held
- Multitasked between the server and to-go position often
Education
Associate of Science - Radiology
Florida National University
Hialeah, FL01-2025
Skills
- Customer service and support
- Customer service background
- Service delivery monitoring
- Medical office experience
- Professionalism and confidentiality
- Scheduling expertise
- Motivational skills
Awards and acknowledgements
- Promotions within months of working.
- Taking on an entire training program and team.
- Recognized by several employers as reliable and a quick learner.
Timeline
Surgical Coordinator
305 Plastic Surgery
08.2024 - Current
Customer Service/Operation
Sterling Transportation
08.2017 - 08.2023
Server/Host/Carside
Carrabba's Italian Grill
10.2016 - 03.2018
Associate of Science - Radiology
Florida National University
Similar Profiles
Karina HernandezKarina Hernandez
Doctor's Assistant at 305 Plastic SurgeryDoctor's Assistant at 305 Plastic Surgery
Kismane BellangerKismane Bellanger
Surgical Sales Representative at 305 Miami Plastic SurgerySurgical Sales Representative at 305 Miami Plastic Surgery
Jack CaudillJack Caudill
PRACTICE MANAGER at FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYCPRACTICE MANAGER at FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYC
Azanny MartinezAzanny Martinez
Registered Nurse, Emergency Department at Baptist Health Hospital South FloridaRegistered Nurse, Emergency Department at Baptist Health Hospital South Florida
WISLANDE AlcideWISLANDE Alcide
Women's Department Floor Manager at Marshall'sWomen's Department Floor Manager at Marshall's