JENNIFFER RUEDA
Miami,FL
Overview
8
8
years of professional experience
Work History
Surgical Coordinator
305 Plastic Surgery
Miami, FL
08.2024 - Current
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Distributed treatment and procedural information to patients.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Transmitted medical records and other correspondence by e-mail and fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
Customer Service/Operation
Sterling Transportation
Doral, USA
08.2017 - 08.2023
- Consistently achieved high on-time delivery rates by coordinating transportation resources and proactively addressing delays
- Proficient in scheduling and managing appointments, ensuring efficient coordination and timely follow-ups to meet organizational needs.
- Built strong client relationships through responsive communication and timely updates on shipment status
- Skilled at troubleshooting and resolving operational issues promptly to maintain smooth transportation flow
- Handled customer complaints about company operations, services, and policies with knowledgeable and professional responses.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Led and trained a top-performing team, emphasizing customer service and operational excellence
- Implemented continuous improvement initiatives to adapt to industry changes and enhance service levels
Server/Host/Carside
Carrabba's Italian Grill
Miami Lakes, USA
10.2016 - 03.2018
- Greeted Customers and managed reservations
- Was promoted three times during my employment at Carrabbas
- Member of the training team for all three positions I held
- Multitasked between the server and to-go position often
Education
Associate of Science - Radiology
Florida National University
Hialeah, FL01-2025
Skills
- Customer service and support
- Customer service background
- Service delivery monitoring
- Medical office experience
- Professionalism and confidentiality
- Scheduling expertise
- Motivational skills
Awards and acknowledgements
- Promotions within months of working.
- Taking on an entire training program and team.
- Recognized by several employers as reliable and a quick learner.
Timeline
Surgical Coordinator
305 Plastic Surgery
08.2024 - Current
Customer Service/Operation
Sterling Transportation
08.2017 - 08.2023
Server/Host/Carside
Carrabba's Italian Grill
10.2016 - 03.2018
Associate of Science - Radiology
Florida National University