Jenniffer Salguero Tejada
Los Angeles,CA
Summary
Dynamic and detail-oriented Program Coordinator with a strong background in managing and analyzing faculty-related data within academic affairs. Expertise in process improvement, designing effective data collection systems, and leveraging platforms such as Healthintent to generate actionable insights. Recognized for exceptional communication skills and a collaborative approach, consistently delivering insightful reports that support strategic decision-making while ensuring data integrity and streamlined operations. Proven ability to coordinate complex programs and manage multiple priorities, fostering team collaboration and adaptability in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Program Coordinator
Children’s Hospital Los Angeles
03.2023 - Current
- Managed/analyzed academic and demographic data from Healthintent to create data-driven reports, pivot tables, and visual analytics. These insights helped support strategic decision-making and improve faculty management processes across divisions.
- Led coordination and support for a wide range of faculty-related activities within the Faculty Affairs department, ensuring efficient and streamlined processes that improved operational efficiency and faculty satisfaction.
- Redesigned a major administrative form, integrating an Excel spreadsheet to consolidate multiple forms and reduce processing errors and duplicate questions, resulting in a smoother workflow for administrative assistants across divisions.
- Maintained and updated comprehensive faculty records, including appointment letters, CVs, and other critical documents, ensuring accuracy and compliance with institutional policies, and facilitating quick access to information for internal stakeholders.
- Acted as a primary point of contact for faculty members, addressing administrative inquiries, policy clarification, and procedural guidance, which enhanced faculty engagement and provided timely support to resolve issues effectively.
Patient Service Representative I
Children’s Hospital Los Angeles
11.2021 - 03.2023
- Utilized Canva and Photoshop to create flyers for upcoming company events.
- Coordinated communication between medical staff and families, fostering a supportive environment.
- Schedule patient encounters and procedures to coordinate within and across providers, departments, and institutions.
- Adhere to all statutory and regulatory requirements, HIPAA, along with other hospital policies and procedures.
- Facilitated patient check-in processes, ensuring accurate data collection and verification.
Hospital Communications Operator
Adventist Health Glendale
10.2016 - 04.2021
- Operated an electronic telephone console, received and routed emergency calls, and provided sensitive information to the public.
- QA monitoring ensured that new team processes were implemented correctly, suggesting any modifications needed.
- Initiated policy improvements, positively impacting interdepartmental communications.
- Established relationships with individuals both in and outside of our hospital to help resolve any inquiries, improve operations, and provide exceptional customer service.
- Monitored and prioritized emergency response communications, maintaining a calm environment.
Administrative Assistant
Roxy’s Income Tax and Immigration
01.2012 - 09.2016
- Obtained client demographics to prefill immigration forms for processing.
- Managed itemized receipts for client bookkeeping.
- Recorded, transcribed, and distributed minutes of meetings.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors.
- Participated in event setup for promotional events within the community.
- Coordinated domestic and international travel arrangements, including booking airfare, hotels, and ground transportation.
- Maintained organized filing systems for sensitive client documents and records management.
- Completed forms, reports, logs, and records to quickly handle all documentation for staff
Customer Service Representative
ATC International
05.2015 - 06.2016
- Initiated and planned internal and external projects, increasing client and company profits.
- Identified and implemented customer experience policy improvements.
- Serve as a liaison between incoming vendors, clients, and the in-house showroom.
- Ensured warehouse staff had all marketing materials ready for order fulfillment.
- Created client reports, outlining stock status and time utilization.
- Delegated tasks among warehouse staff to ensure timely fulfillment of E-commerce orders, utilizing a WMS-Cloud Based program.
- Managed customer inquiries across multiple channels, ensuring timely resolutions and satisfaction.
Education
Bachelor of Arts - Psychology, Marketing
CSU Dominguez Hills
05-2022
Skills
- Skilled in data analysis techniques
- Administrative support
- Effective verbal communication
- Cross-functional project coordination
- Adept at thriving in high-pressure environments
- Critical thinking
- Skilled in using Adobe Creative Suite tools
- Adept at using Canva for graphic design
- Program coordination
- Report creation
- Data management
- Process improvements
- Report generation
Languages
Spanish
Native or Bilingual
Timeline
Program Coordinator
Children’s Hospital Los Angeles
03.2023 - Current
Patient Service Representative I
Children’s Hospital Los Angeles
11.2021 - 03.2023
Hospital Communications Operator
Adventist Health Glendale
10.2016 - 04.2021
Customer Service Representative
ATC International
05.2015 - 06.2016
Administrative Assistant
Roxy’s Income Tax and Immigration
01.2012 - 09.2016
Bachelor of Arts - Psychology, Marketing
CSU Dominguez Hills