Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenniffer Silva Ramirez

San Antonio,TX

Summary

Detailed and goal-oriented mortgage loan processor searching for a permanent position. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings.

Overview

5
5
years of professional experience

Work History

Temporary Associate Operations Processor

Iron Mountain Contract With Wells Fargo
11.2023 - Current
  • Checked records for accuracy, completeness, and corrected errors.
  • Accessed and used OPUS and ICMP software applications to update and maintain records.
  • Prepared files for archiving and exchanges, tracking file movement and history.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with training new hires, resulting in stronger staff development and increased productivity.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Data entry
  • Utilized document imaging software to index, store and retrieve records.

Licensed Insurance Agent

USAA
01.2023 - 11.2023
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Effectively operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that occurs across multiple channels.
  • Responded to customer requests for products, services, and company information.
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

Custodial Records Associate

U.S. Bank
04.2022 - 12.2022
  • Process mortgage documents in timely accurate manner.
  • Scanning documents into document control system (emBTRUST).
  • Followed confidentially regulations to maintain privacy.
  • Update database for outgoing documents.
  • Ensure confidentiality and safeguarding of records and information.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Data entry
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Provided training to new employees to improve knowledge and production.
  • Utilized document imaging software to index, store and retrieve records.
  • Compiled, sorted and filed high volume of documents.
  • Created and printed labels for well-organized filing.
  • Cleaned up files regularly by removing outdated information for archival or disposal.

Seasonal Fulfillment Team Member

QVC Warehouse
09.2021 - 03.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Meet everyday production expectations to ensure proper shipping times.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Receptionist

BrighStar Care
01.2020 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintaining log for supplies being handed out to home health care workers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Forwarding doctor orders, referrals, and insurance authorization faxes to designated departments
  • Answering phone calls in a timely manner and routing to designated staff or department.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Server/ Sever Trainer

Miller’s Ale House
07.2018 - 08.2019
  • Present restaurant menu and help customers select food and beverages
  • Complying with responsible alcohol serving
  • Delivered exceptional, fast, and friendly service
  • Served food and beverages promptly with focused attention to customer needs.
  • Familiarize new servers with drink and food menus
  • Familiarize new server with POS and its features
  • Managed closing duties
  • Resolved any complaints or issues with a positive attitude.

Education

Associate Degree in Healthcare Administration -

Martinsburg College
Martinsburg, WV

High School Diploma -

McCollum High School
San Antonio, TX

Skills

  • Software: emBTRUST, OPUS, ICMP
  • Languages: English and Spanish
  • Microsoft Office 365
  • General office skills
  • Professional phone skills
  • Customer service and support
  • Team Training and Development
  • Document Review
  • Data Entry Accuracy

Languages

Spanish
Native or Bilingual

Timeline

Temporary Associate Operations Processor

Iron Mountain Contract With Wells Fargo
11.2023 - Current

Licensed Insurance Agent

USAA
01.2023 - 11.2023

Custodial Records Associate

U.S. Bank
04.2022 - 12.2022

Seasonal Fulfillment Team Member

QVC Warehouse
09.2021 - 03.2022

Receptionist

BrighStar Care
01.2020 - 08.2020

Server/ Sever Trainer

Miller’s Ale House
07.2018 - 08.2019

Associate Degree in Healthcare Administration -

Martinsburg College

High School Diploma -

McCollum High School

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Jenniffer Silva Ramirez