Jennifher Nunez
Bay Shore,NY
Summary
Proven track record in enhancing customer satisfaction and loyalty at Home Depot, adept in conflict resolution and critical thinking. Spearheaded team development initiatives, significantly improving service standards. Excelled in high-pressure environments, demonstrating exceptional problem-solving abilities and computer proficiency. Achieved notable success in complaint handling, driving repeat business through empathetic customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Home Depot
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Food Service Manager
QuickChek
12.2020 - 11.2023
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over Number guests.
- Observed staff confirm safety and quality standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Implemented cost-saving measures through effective portion control and minimizing food waste.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Organized promotional events to drive revenue growth by attracting new customers and increasing repeat business.
- Communicated with customers to answer questions or concerns.
- Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
- Developed strong vendor relationships to secure competitive pricing for quality ingredients and supplies.
- Spearheaded catering services for special events, ensuring timely delivery of food orders that met client specifications flawlessly.
- Oversaw training of more than Number team members.
- Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
- Reviewed customer feedback regularly to identify areas of improvement in service quality or menu offerings.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Education
GED -
Suffolk County Community College
Selden, NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Prioritization
- Staff Training
- Filing
- Product Sales
- Service standard compliance
- Sales closing
Languages
Spanish
Native or Bilingual
Timeline
Assistant Food Service Manager
QuickChek
12.2020 - 11.2023
Customer Service Representative
Home Depot
Cashier
Home Depot
GED -
Suffolk County Community College