Jennifier Brown
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Director, Fraternity and Sorority Housing
The University of Alabama
10.2014 - Current
- Serve as the primary liaison between the Office of Fraternity and Sorority Life and House Directors, House Corporation Board representatives, and property management companies retained by the board by assisting to resolve conflicts, problematic issues, and/or concerns that include 50 fraternity/sorority houses with an approximate construction cost over $258 million, 35 Greek House Directors, approximately 12,000 students, and 1,800 beds
- Develop educational program initiatives, policies, and procedures for Greek House Directors regarding general property management, student assistance/success, and human resource personal support that includes 11 professional staff members
- Convenes UA's Student Organization Facilities Committee to review Project Initiation Requests from Greek organizations regarding house/property improvements, provides UA design standards, resources, and planning related to the project, and communicates regularly with UA Construction Administration and Finance & Operations Associate Vice Presidents regarding the project
- Oversee mandated State of Alabama inspection processes including the annual elevator inspection, biennial boiler/water heater inspections, and monthly fire sprinkler inspections, and maintaining current records of State ALE Identification, Certificate of Operation, and contractor agreements for Greek houses
- Manage the Greek Alumni events in accordance with UA policy and procedures by obtaining the necessary legal documentation
- Coordinates with various UA campus partners regarding Greek Property Assessments, recurring services the Greek organizations receive, monitoring/approving work orders, and sharing membership & housing residential lists to ensure accurate information is disseminated promptly.
Community Manager, East Edge Apartments
EdR Collegiate Housing
11.2011 - 10.2014
- Manage East Edge Apartments, a $42 million asset compromised of 337 collegiate apartment homes totaling 774 beds, by maintaining and executing the marketing and business plan for the property to achieve full market occupancy or 100% occupancy
- Supervise 8 professional staff members and 8 student workers; trained staff team on company policies/procedures; coordinated monthly team development; oversaw the hiring and termination of the staff
- Develop an excellent relationship with the University, residence life professionals, and the community by establishing programs that promote the student's educational objectives, physical/environmental objectives, social objectives, and recreational objectives
- Gather, analyze, and interpret current market and economic trends that may impact the property and implement short and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals
- Provide input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that provide historical data and predict performance patterns
- Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly, and taking appropriate action to resolve and address service issues
- Ensure the property's maintenance team members comply with the company's standards concerning responding to and completing resident service requests
- Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring the validity of certificates of insurance, coding charges appropriately, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Property/Business Manager
Wright/Hurd Properties, LLC
06.2001 - 10.2011
- Manage approximately 500 residential apartments/houses and 250 commercial office space units, including enforcing company policies and procedures, reporting daily maintenance requests to maintenance crews, and corresponding with leaseholders and guarantors
- Hire, supervise, direct, and train staff by coordinating various personnel training related to general property management and the Alabama Uniform Landlord and Tenant Act
- Oversee the marketing of the company in various publications and maintain the company's webpage
- Show rental properties to prospective clients, process and approve applications, assign rental properties, schedule and oversee crews including painting, carpet cleaning/replacement, cleaning, and minor/major maintenance during campus housing 'turnover' season
- Oversee commercial spaces that involve recruiting potential clients, executing leases/amendments, determining rent increases, calculating CAM expenses, corresponding with tenants, and reporting maintenance issues
- Report evictions, abandonment of property, and collections to proper authorities with appropriate filings, i.e., Affidavits to an attorney or Credit Bureau Systems
- Work with Tuscaloosa and Northport Housing Authorities concerning current and potential tenants including but not limited to approval for rental, house inspections, necessary improvements to properties, and continued upkeep of the properties.
Education
Master of Science - Consumer Quality Management
University of Alabama
Tuscaloosa, AL12.2024
Real Estate Licensee -
Capstone School of Real Estate
Tuscaloosa, AL11.2007
Bachelor of Science, Civil Engineering -
University of Alabama
Tuscaloosa, AL05.2006
Skills
- Excellent Customer Service
- Project Management
- Facilities Management
- Continuous Process Improvement
- Issues Resolution
- Effective Communicator
- Financial Management
- Quality Assurance
- Goal Setting
- Charismatic Leader
- Teamwork and Collaboration
- Proficient in AMSI, Banner, AssetWorks, Argos, Microsoft Office Suite
Certifications And Memberships
- Customer Service Skills Certification in Higher Education
- Student Life Leadership Development Program
- ServSafe Manager Certification
- HAM Radio Licensee
- Fraternal Housing Association
- Tuscaloosa County Emergency Management Agency
Timeline
Director, Fraternity and Sorority Housing
The University of Alabama
10.2014 - Current
Community Manager, East Edge Apartments
EdR Collegiate Housing
11.2011 - 10.2014
Property/Business Manager
Wright/Hurd Properties, LLC
06.2001 - 10.2011
Master of Science - Consumer Quality Management
University of Alabama
Real Estate Licensee -
Capstone School of Real Estate
Bachelor of Science, Civil Engineering -
University of Alabama