Jennika Olson
Flagstaff,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Front of House
Sun & Moon Rise Cafe
05.2020 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment whilst maintaining quick, efficient service.
- Rotated between various positions as needed (barista, bartender, line cook, cashier).
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and recommended products/created personalized, delicious beverages, which improved sales.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Banquet Server
Evergreen Crossing And The Lofts
06.2018 - 01.2020
- Set up banquet tables and chairs based on event requirements.
- Set up glassware, liquor, and other necessary supplies for special events.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recommended appropriate wines for individual tastes and food selections.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Prepared a limited variety of drinks with bartender supervision.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Education
Associate of Science - Business
Ivy Tech
Indianapolis, IN06.2020
Skills
- Setting Up Tables
- Suggestive Selling
- Cash Register Operations
- Event Preparation
- Complex Problem-Solving
- Special Requests
- Creative Mixology
- Food Sales and Promotion
- Private Events and Catering
- Age Identification and Compliance
- Hospitality and Guest Service
- Teamwork and Professionalism
Timeline
Front of House
Sun & Moon Rise Cafe
05.2020 - Current
Banquet Server
Evergreen Crossing And The Lofts
06.2018 - 01.2020
Associate of Science - Business
Ivy Tech
Similar Profiles
Ana MeryAna Mery
Cleaner at Sun & Moon CleaningCleaner at Sun & Moon Cleaning
Pich Pisey NournPich Pisey Nourn
Student Staff Member at Sun Moon UniversityStudent Staff Member at Sun Moon University
Sarah BlackwellSarah Blackwell
Virtual Administrative Assistant at Inner Sun & Moon LLCVirtual Administrative Assistant at Inner Sun & Moon LLC