Jennila A Sanders
Detroit
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Dispatcher
PACE Southeast Michigan
05.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely pick ups and drop offs and delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 drivers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored vehicle/driver locations to coordinate timely arrivals.
Transportation Dispatcher
Student Bus Co.
07.2012 - 03.2020
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated dispatching of 25 drivers to accomplish daily requirements.
Patient Access Representative
Henry Ford Health Systems
10.2010 - 03.2012
- Register patients in the emergency, outpatient and register specimens
- Collect copays
- Obtain authorizations
- Make appointment scheduling
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Residential Associate
The Center for Discovery
08.2009 - 09.2010
- Care for children and adults with mental disabilities
- Assist them with daily living
- Residential Associates are the primary caregivers and supporters in the day-to-day operations of the homes and in the community.
- Drove individuals to appointments and to community events.
Education
Diploma -
Life Skills Center High School
Detroit, MI06-2009
Skills
- Decision-making
- Customer service
- Active listening
- Dispatching procedures
- Attention to detail
- Dispatch software
- Record keeping
- Verbal and written communication
- Driver communication
Timeline
Dispatcher
PACE Southeast Michigan
05.2022 - Current
Transportation Dispatcher
Student Bus Co.
07.2012 - 03.2020
Patient Access Representative
Henry Ford Health Systems
10.2010 - 03.2012
Residential Associate
The Center for Discovery
08.2009 - 09.2010
Diploma -
Life Skills Center High School
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