Jennilee Esteva

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• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
• Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.
• Qualified and followed-up on potential new customer leads.
• Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
• Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Completed registration paperwork and sales documentation.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Maintained complete documentation and records of all purchasing activities.
• Processed purchase orders and invoices in accordance with company procedures.
• Utilized software to order, track and invoice product shipments.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.

• Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
• Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
• Established long-term relationships with clients, resulting in repeat business and increased referral rates.
• Analyzed customer feedback to identify areas of improvement in online shopping experience.

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Completed registration paperwork and sales documentation.

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.