Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennilee Olivo

Orlando,FL

Summary

Hardworking employee enthusiastic about learning consumers field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Motor Coach Operator

Academy
04.2024 - Current
  • Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
  • Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
  • Enhanced passenger satisfaction by providing safe and timely transportation services.
  • Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.
  • Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
  • Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Professional Motor Coach Operator

Mears Transportation Group
04.2022 - 09.2023
  • Developed and maintained positive relationships with passengers and other drivers.
  • Navigated high-traffic areas skillfully while maintaining a calm demeanor to ensure passenger comfort during transit.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Assisted passengers with special needs by providing necessary accommodations, ensuring comfortable travel experiences.
  • Facilitated seamless boarding processes by verifying tickets accurately and assisting with luggage handling when needed.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.

Delivery Driver

Go Puff
01.2020 - 04.2022
  • Complied with traffic rules as well as company policies and procedures regarding safe vehicle operations.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Operated personal vehicle to deliver loads as far 20-30 miles from home location.

Customer Service Representative

Consumer Portfolio Services
07.2019 - 02.2020
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier Supervisor

Adidas
11.2012 - 02.2018
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Created employee schedules to align coverage with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.

Education

High School Diploma -

Colonial High School
Orlando, FL
05.2015

Skills

  • Communication and Interpersonal Skills
  • DOT Regulations
  • Service Quality Assurance
  • Disability Awareness
  • Transportation Logs
  • Safety practices
  • Microsoft Office
  • Defensive Driving Practices
  • Flexible scheduling
  • Customer Relations
  • Pre-Trip Inspections
  • Charter Bus Service
  • Clean MVR
  • Commercial Drivers License CDL
  • New Hire Training
  • Traffic Laws and Regulations

Certification

Class B CDL with Passenger endorsement with Airbrakes


ELDT certificate


P.A.T training


DOT Medical card up to date

Languages

Spanish
Native or Bilingual

Timeline

Motor Coach Operator

Academy
04.2024 - Current

Professional Motor Coach Operator

Mears Transportation Group
04.2022 - 09.2023

Delivery Driver

Go Puff
01.2020 - 04.2022

Customer Service Representative

Consumer Portfolio Services
07.2019 - 02.2020

Cashier Supervisor

Adidas
11.2012 - 02.2018

High School Diploma -

Colonial High School

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Jennilee Olivo