Summary
Overview
Work History
Education
Skills
Character Reference
Timeline
Generic

Jennilyn Ellorinco

Taytay

Summary

Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Efficient Process Associate known for high productivity and ability to efficiently complete tasks. Possess specialized skills in process optimization, data analysis, and workflow management. Excel in communication, problem-solving, and time management, ensuring seamless operational flow and enhanced team collaboration.

Overview

13
13
years of professional experience

Work History

Process Associate

IGT Solutions United Airlines
Corporate Travel Building
02.2015 - Current
  • Identified potential risks associated with processes and recommended corrective actions.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Maintained accurate records of all transactions related to processes in accordance with company guidelines.
  • Identified needs of customers promptly and efficiently.

Process Associate

IGT Solutions Expedia
Corporate Travel Building
04.2013 - 02.2015
  • Identified potential risks associated with processes and recommended corrective actions.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Identified needs of customers promptly and efficiently.

Technical Support Representative

Telectech
Cantia
11.2012 - 03.2013
  • Assisted customers with installation of new hardware and software applications.
  • Participated in special projects as assigned by management team.
  • Provided training and guidance to junior staff members as needed.
  • Provided technical assistance to customers through phone, email and chat support.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Created reports on customer complaints and feedback for management review.
  • Resolved escalated customer service issues in a timely manner.
  • Supported customers with online billing, access, and account issues.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.

Education

Collage - Computer Hardware Service NC II

Miriam Collage
Katipunan Quezon City
03-2012

Skills

  • Risk assessment
  • Process improvement
  • Data analysis
  • Regulatory compliance
  • Customer service
  • Technical support
  • Attention to detail
  • Communication skills

Character Reference

  • Gilbert Pino 009957469442
  • Nadia Rose Bon 09216118966
  • Ma.Lourdes Costales 09165983422

Timeline

Process Associate

IGT Solutions United Airlines
02.2015 - Current

Process Associate

IGT Solutions Expedia
04.2013 - 02.2015

Technical Support Representative

Telectech
11.2012 - 03.2013

Collage - Computer Hardware Service NC II

Miriam Collage

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