Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Jennina Chavez

Victorville,CA

Summary

Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 10 years of experience in Claims processing/managing and excellent communication skills. Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.

Overview

22
22
years of professional experience

Work History

Billing Manager

High Desert Speech
04.2013 - 12.2023
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Worked with customers to develop payment plans and bring accounts current.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Conducted performance reviews and implemented improvement plans.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Complied with established internal controls and policies.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Processed and verified invoices to secure accuracy of billing information.
  • Handled account payments and provided information regarding outstanding balances.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Determined proper course of action for claims processing. Managing over 50 claims daily.

Pharmacy Clerk

Rancho Drugs
10.2001 - 05.2004
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacy staff with preparing medications and filling orders.

Education

GED -

Hesperia Adult Ed
Hesperia, CA

Certificate - EKG Monitor Tech.

Rop Victorville
Victorville, CA
04.2013

Skills

  • Audit Support
  • Invoice Processing
  • Program Improvements
  • Collections Understanding
  • Project Leadership
  • Insurance Policy Review
  • Coverage Assessments
  • Claims

References

Dr. Lakieta Emanuel 

Phone:760-403-7396 

Email: lakieta@doctorelle.com

Timeline

Billing Manager

High Desert Speech
04.2013 - 12.2023

Pharmacy Clerk

Rancho Drugs
10.2001 - 05.2004

GED -

Hesperia Adult Ed

Certificate - EKG Monitor Tech.

Rop Victorville
Jennina Chavez