Jennina Johnson
Roseville,CA
Summary
Knowledgeable and dedicated administrative professional with extensive experience in management, customer service, and situational analysis. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and
contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2025
2025
years of professional experience
Work History
Lead Coordinator
Yancey Company
7/9/24 - Current
- Resolved conflicts within the team effectively, maintaining a positive working environment conducive to high-quality work output.
- Fostered open lines of communication between team members across different locations using various digital tools, promoting smooth remote collaboration.
- Developed strong relationships with internal departments to facilitate seamless collaboration on projects.
- Maintained comprehensive records of project status updates and communications with clients for easy reference during meetings or audits.
- Collaborated closely with clients to gather necessary information and understand their unique needs, tailoring solutions accordingly.
- Streamlined project coordination by implementing efficient scheduling and communication strategies.
- Improved client satisfaction through proactive communication and regular progress updates.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Track and keep record of opportunities that have sold, bonus amounts and which coordinator they go to.
- Maintain an average of 100 calls per day
Costomer Care Representitive
City Of Roseville
06.2021 - 04.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provide direct administrative support to supervisors and directors to assist in quality assurance.
- Maintain a variety of databases for tracking operational and financial information.
- Collaboration with multiple departments in order to confirm accuracy of customer statements, while maintaining strong relationships with coworkers in multiple departments.
- Receive and respond to calls and visitors with tact and courtesy while explaining billing process to customers to provide better understanding of their invoice.
- Research and respond to requests for sensitive information to assist and resolve customer concerns and complaints.
- Modern office equipment and procedures, including use of word processing, database, and spreadsheet applications.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completion of follow up service notifications, with focus on accuracy and efficiency.
- Train and assist Customer Service Representatives (CSR) with assigned tasks.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
Manifest
Sky Dive Sacramento
02.2020 - 06.2021
- Acted as liaison between departments to facilitate the flow of information leading improved interdepartmental collaboration.
- Collaborated with other team members to streamline workflows, improving overall department efficiency.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a
clean workspace. - Developed strong relationships with clients which lead to an increase in repeat business and positive referrals.
- Maintained compliance with industry standards and regulations by thoroughly reviewing manifests for accuracy and completeness.
Assistant General Manager
Beach Hut Deli
02.2017 - 03.2020
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Improved team productivity by implementing efficient scheduling and task delegation of 80 employees
at three stores. - Assisted in recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced communication among team members through regular meetings while promoting an open dialogue about challenges and opportunities.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored and logged stores maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Education
High School Diploma -
Woodcreek High School
Roseville, CA05.2002
Skills
- Policies and Procedures Adherence
- Microsoft Office
- Avaya and TurboDial Multi-Line Phone Systems
- Customer Data Confidentiality
- Customer Account Management
- Billing Adjustments and Refunds
- Data Collection
- Customer Education
- Infusion Soft CRM
- TurboDial phone recording program
Accomplishments
Pride of Roseville City Manager's Award
Timeline
Costomer Care Representitive
City Of Roseville
06.2021 - 04.2024
Manifest
Sky Dive Sacramento
02.2020 - 06.2021
Assistant General Manager
Beach Hut Deli
02.2017 - 03.2020
High School Diploma -
Woodcreek High School
Lead Coordinator
Yancey Company
7/9/24 - Current
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