JENNINE M. EVANS
Conyers,GA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
35
35
years of professional experience
Work History
Store Specialist
Spectrum
11.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
- Contributed ideas for seasonal promotions that resulted in an increase in foot traffic during peak shopping seasons.
- Maintained up-to-date knowledge of industry trends and competitor offerings, informing strategic decision-making within the store.
Tech Support (Internet & Voice)
Spectrum
09.2020 - 10.2023
- I provided troubleshooting and resolving customer technical issues with internet and cable services, including repair, billing, and accounts
- Attention to detail was essential as I provided over the phone internet and cable technical support
- I escalated customers to tier III level support for more advanced software or hardware related issues with equipment or devices
- I used advanced diagnostic tools to address technical inquiries and repair services that customers were experiencing.
Business Retention Representative
AT&T
02.2012 - 09.2020
- Review and analyze customer questions, complaints and billing inquiries, also offering alternate billing solutions for corporate business customers
- Assist management with work and vacation schedules of the customer service staff also providing new employee training when assigned.
Chief Clerk
New Jersey Transit
04.2009 - 01.2012
- Provide up to date service interruptions, alerts and delays on NJ Transit's various bus, rail and light rail lines
- Ensuring that phone operators are provided with accurate information to pass on to customers
- Investigated customer complaints, recorded detail information to determine the quickest way to take action and find a resolution.
Information Specialist
New Jersey Transit
04.1990 - 04.2009
- Provided detail, reliable, convenient, and cost-effective information to customers on transit services provided within the state of New Jersey
- Alerted customers of travel advisories that would prohibit users from reaching destinations, these advisories consisted of service adjustments, construction information and holiday schedule changes.
Education
Word Processing Courses -
Essex County Technical College
Newark, NJSecretarial Courses -
Essex College of Business
Newark, NJPersonal Effectiveness Training -
NJ Transit
Customer Service Training -
NJ Transit
Skills
- Microsoft Windows 10 & 11
- Microsoft Office Suite 2013/2016/O365
- Smart Phones (iPhone & Android)
- Communications Skills
- Verbal and Writing Skills
Timeline
Store Specialist
Spectrum
11.2023 - Current
Tech Support (Internet & Voice)
Spectrum
09.2020 - 10.2023
Business Retention Representative
AT&T
02.2012 - 09.2020
Chief Clerk
New Jersey Transit
04.2009 - 01.2012
Information Specialist
New Jersey Transit
04.1990 - 04.2009
Word Processing Courses -
Essex County Technical College
Secretarial Courses -
Essex College of Business
Personal Effectiveness Training -
NJ Transit
Customer Service Training -
NJ Transit