Jennings Hendricks

Customer Engagement Leader

PetSmart

06.2021 - 12.2023

Followed up with customers about resolved issues to maintain high standards of customer service.
Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
Trained staff on operating procedures and company services.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assisted in recruiting, hiring and training of team members.
Completed point of sale opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Enhanced customer experience by explaining animal behaviors and habitats.
Followed pet care instructions for dietary needs and medication regimens.
Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
Conducted behavioral observations to make decisions regarding habitat design, animal compatibility, and overall wellbeing.
Ensured compliance with all regulations governing the ethical treatment of animals.
Educated the public about conservation efforts and the importance of preserving natural habitats during presentations and events.
Educated customers and staff on proper animal care and handling.