Jennipher Aragon
Office Manager/Customer service and support.
Salt Lake City,UT
Overview
38
38
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Office Manager/Customer Service
Aragon Consult and Referral
07.2016 - 10.2023
- Keep the front desk clean, tidy, and supplied with all the necessary supplies
- Greet, communicate with, and welcome guests
- Count and verify all registers are balanced
- Keep the office in order
- Answer all the customers' questions and address their complaints
- Answer all incoming calls and redirect them or keep messages
- Responsibilities
- Ensure the front desk is tidy and has all necessary stationery and material ( pens, forms )
- Train, supervise, and support office staff, including receptionists
- Schedule shifts
- Ensure timely and accurate customer service.
Customer Service Rep
Cash Advance
12.2012 - 05.2016
- Worked with custo.ers that wanted Title Loans, Payday Loans, notary…
- Will discuss upon interview.
Account Manager/Customer Servicel
Convergys, Bank of America & Capital One
Taylorsville, UT
02.2007 - 11.2012
- Resolved questions regarding late fees, payments, Past due Payments
- Fraudulent activity on account
- Blocked cards due to fraudulent activity, unusual activity
- Answered phone and assisted clients with their Credit Card Account
- Maintained up-to-date knowledge of customer accounts
- Provided assistance to clients
- Explained products and benefits of each product.
O0ffice Manager
National Weight loss
Sugar House, UT
10.1998 - 11.2000
- Will discuss upon interview
- Completed high school
West High School
Salt Lake City, UT
08.1985 - 06.1989
Certification
Office Management (3 years)
Accounts Payable Auditing (5 years)
Bank Reconciliation (5 years)
Communication skills (5 years)
Computer skills (10+ years)
Payroll (Less than 1 year)
Account Reconciliation (3 years)
Balance Sheet Reconciliation (2 years)
Auditing (3 years)
Data Entry (2 years)
General Ledger Reconciliation
Accounts Receivable
Sales
Journal Entries
Accounting
Financial Statement Preparation, Flagger Certification
Education
High School Diploma - High School Learning
Davis High School
08.1985 - 08.1989
Skills
- Customer service
- Office management
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document management
- Bookkeeping
- Credit and collections
- Clerical support
- Account reconciliation
- Mail handling
- Human resources
- Conflict management
- Staff hiring
- Training and coaching
- Documentation and control
- Financial tracking
- Workflow optimization
- Staff training
- Financial accounting
- Policy and procedure modification
- Compliance monitoring
- Contract administration
- Data retrieval systems
- Banking operations
- Problem resolution
- Good judgment
- Documentation and reporting
- Team leadership
- Operations Management
- Employee Training
- Performance reviewing
- Customer service
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
- Reliability
- Self motivation
- Conflict Resolution
- Professionalism
- Quality Control
- Reporting and documenting
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementFlexible work hoursWork-life balanceTimeline
Office Manager/Customer Service
Aragon Consult and Referral
07.2016 - 10.2023
Customer Service Rep
Cash Advance
12.2012 - 05.2016
Account Manager/Customer Servicel
Convergys, Bank of America & Capital One
02.2007 - 11.2012
O0ffice Manager
National Weight loss
10.1998 - 11.2000
High School Diploma - High School Learning
Davis High School
08.1985 - 08.1989
West High School
08.1985 - 06.1989