Summary
Overview
Work History
Education
Skills
Timeline
Jennipher Beachel

Jennipher Beachel

Walworth,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bringing 10 + years of experience and driven mentality.

Overview

15
15
years of professional experience

Work History

Consumer Care Representative (IRS)

Coast Professional Inc.
Geneseo, NY (Remote)
07.2023 - Current
  • Managed a high volume of calls while maintaining a professional demeanor under pressure.
  • Maintained up-to-date knowledge of company policies and procedures for accurate information sharing.
  • Enhanced customer experiences by providing timely and accurate information to business taxpayers.
  • Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
  • Ensured compliance with local, state, and federal regulations through diligent audits and documentation management.
  • Built strong relationships with taxpayers through professional communication and timely responses to inquiries.
  • Assisted business taxpayers by providing clear explanations and guidance.
  • Assisted business taxpayers make tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Professionally negotiated and dealt with business taxpayers in confrontational situations.
  • Recommended financial solutions in relation to business tax implications.

Remote Commercial Collections Associate

Greenberg, Grant & Richards
Houston, TX (Remote)
11.2021 - 07.2023
  • Collaborated with legal department officials on cases for management of proceedings and payments.
  • Notified business consumers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate client accounts.
  • Arranged for debt repayment and established repayment schedule based on consumer finances.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about consumers' financial status and collections status efforts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Completed skip traces on consumers failing respond to collection efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Recorded and updated consumer business accounts with accurate contact information.
  • Collaborated with private investigators to locate and identify assets.

Consumer Care Representative

Coast Professional Inc.
Geneseo, NY
08.2014 - 03.2020
  • Answered consumer inquiries with friendly and knowledgeable support.
  • Monitored and located debtors.
  • Reviewed client documentation and contracts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Reached out to borrowers to pursue payments, remind of obligations and discuss default procedures.

ACA Certified Debt Counselor

Continental Service Group Inc.
Fairport, NY
05.2011 - 02.2014
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Recorded and updated borrowers personal accounts with accurate contact information.
  • Notified borrowers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate accounts.
  • Arranged for debt repayment and established repayment schedule based on consumer finances.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about borrowers' financial status and collections status efforts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Completed skip traces on borrowers failing respond to collection efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.

Assistant Manager

Burger King
Fairport, NY
04.2009 - 01.2013
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Associate of Applied Science - Business Administration and Management

Bryant And Stratton College, Getzville, NY

Pursued Regents Diploma Through Compliance With New York State Education Guidelines. -

Ruben A Cirillo High School, Walworth, NY

GED -

Board of Cooperative Education Services (BOCES), Fairport, NY
2009

Skills

  • Skip tracing techniques
  • Strong negotiation skills
  • Professionalism and Ethics
  • Stress Tolerance
  • Debt recovery expertise
  • Legal Compliance Knowledge
  • Assertiveness
  • Goal Oriented Approach
  • Goals and performance
  • Active listening abilities
  • Call center experience
  • Conflict resolution techniques
  • Records Management
  • Business Correspondence Writing

Timeline

Consumer Care Representative (IRS) - Coast Professional Inc.
07.2023 - Current
Remote Commercial Collections Associate - Greenberg, Grant & Richards
11.2021 - 07.2023
Consumer Care Representative - Coast Professional Inc.
08.2014 - 03.2020
ACA Certified Debt Counselor - Continental Service Group Inc.
05.2011 - 02.2014
Assistant Manager - Burger King
04.2009 - 01.2013
Ruben A Cirillo High School - Pursued Regents Diploma Through Compliance With New York State Education Guidelines.,
Board of Cooperative Education Services (BOCES) - GED,
Bryant And Stratton College - Associate of Applied Science, Business Administration and Management
Jennipher Beachel