Jennipher Beachel

Work History

Coast Professional Inc.

Geneseo, NY (Remote)

07.2023 - Current

Managed a high volume of calls while maintaining a professional demeanor under pressure.
Maintained up-to-date knowledge of company policies and procedures for accurate information sharing.
Enhanced customer experiences by providing timely and accurate information to business taxpayers.
Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
Ensured compliance with local, state, and federal regulations through diligent audits and documentation management.
Built strong relationships with taxpayers through professional communication and timely responses to inquiries.
Assisted business taxpayers by providing clear explanations and guidance.
Assisted business taxpayers make tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Professionally negotiated and dealt with business taxpayers in confrontational situations.
Recommended financial solutions in relation to business tax implications.

Greenberg, Grant & Richards

Houston, TX (Remote)

11.2021 - 07.2023

Collaborated with legal department officials on cases for management of proceedings and payments.
Notified business consumers of delinquent accounts with attempt to collect outstanding amounts.
Received payment and posted to appropriate client accounts.
Arranged for debt repayment and established repayment schedule based on consumer finances.
Processed payments over phone and set up recurring drafts.
Reviewed accounts to determine payment plan compliance.
Recorded information about consumers' financial status and collections status efforts.
Met demands of busy collections group by performing high volume of daily calls.
Completed skip traces on consumers failing respond to collection efforts.
Located and monitored overdue accounts using billing system to begin collections process.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Recorded and updated consumer business accounts with accurate contact information.
Collaborated with private investigators to locate and identify assets.

Coast Professional Inc.

Geneseo, NY

08.2014 - 03.2020

Answered consumer inquiries with friendly and knowledgeable support.
Monitored and located debtors.
Reviewed client documentation and contracts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Created repayment plans based on account holders' financial status and repayment abilities.
Met demands of busy collections group by performing high volume of daily calls.
Followed fair debt practices and regulatory guidelines when managing collections process.
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Improved existing collections processes by analyzing rejection patterns and denials.
Conveyed current account information and obtained payments by using pre-scripted statements.
Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
Reached out to borrowers to pursue payments, remind of obligations and discuss default procedures.

Continental Service Group Inc.

Fairport, NY

05.2011 - 02.2014

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Recorded and updated borrowers personal accounts with accurate contact information.
Notified borrowers of delinquent accounts with attempt to collect outstanding amounts.
Received payment and posted to appropriate accounts.
Arranged for debt repayment and established repayment schedule based on consumer finances.
Processed payments over phone and set up recurring drafts.
Reviewed accounts to determine payment plan compliance.
Recorded information about borrowers' financial status and collections status efforts.
Developed collection methods to achieve or exceed company financial goals.
Met demands of busy collections group by performing high volume of daily calls.
Completed skip traces on borrowers failing respond to collection efforts.
Located and monitored overdue accounts using billing system to begin collections process.

Burger King

Fairport, NY

04.2009 - 01.2013

Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interviewed prospective employees and provided input to HR on hiring decisions.