JENNIPHER BYRD
FARMINGTON,NM
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
17
17
years of professional experience
Work History
Medical Assistant
San Juan Plastic Surgery
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Prepared lab specimens for diagnostic evaluation.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepare insurance paperwork, and call to verify prior authorization.
Receptionist
San Juan Title
08.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Payroll Clerk
Aztec Well Servicing
09.2021 - 08.2023
- Distribute employee salary paychecks on time and accurately
- Maintain accurate records of payments made to employees
- Keep track of pay periods, hourly wages, salaries, overtime, sick days and vacation days of employees
- Liaise with the HR department and accounts department to ensure accurate information for payment
- Utilize computer software for data entry and accounts management
- File relevant reports and documents as needed
- Verify employee records and consult departments in the event of a discrepancy
- Alter tax status of employees where required
Surgical Coordinator
New Mexico Eye Clinic
04.2012 - 08.2021
- Prepared over 36 patients per week for examinations and surgeries.
- Provided clerical and administrative assistance, including checking patients in and out. Maintain optimal patient flows throughout the day.
- Conducted thorough reviews of surgical plans and patient charts to prepare accurate patient paperwork.
- Measured and recorded color vision and acuity testing, performed lensometry and slit-lamp examinations to assist Technicians with appointment load.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Worked with the office manager to resolve customers problems, improve operations and provide exceptional customer service.
Ophthalmic Technician
Eye Associates
05.2010 - 03.2012
- Measured and recorded visual acuity and color vision testing.
- Performed lensometry and slit-lamp examinations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Identified issues during the preliminary exam and addressed concerns with the physician.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Promoted positive and smooth patient flow throughout the facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
General Store Manager
American's Best
01.2008 - 08.2010
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Managed check-in and check-out procedures, verified patient information and submitted lenses orders.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Completed specialized tests, including field of vision, OCTs and evaluations.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Education
High School Diploma -
Aztec High School
Skills
- Manual refraction
- Patient intake
- Ocular Measurements
- Topical medication administration
- Applanation
- Credit and collections
- Patient education and counseling
- Hiring and training
- Billing and coding
- Strong verbal communication
- Data entry
- Appointment setting
- Customer Service
- Patient scheduling
- Team leadership
- Payment processing
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Insurance verification
Timeline
Medical Assistant
San Juan Plastic Surgery
08.2024 - Current
Receptionist
San Juan Title
08.2023 - 08.2024
Payroll Clerk
Aztec Well Servicing
09.2021 - 08.2023
Surgical Coordinator
New Mexico Eye Clinic
04.2012 - 08.2021
Ophthalmic Technician
Eye Associates
05.2010 - 03.2012
General Store Manager
American's Best
01.2008 - 08.2010
High School Diploma -
Aztec High School
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