Jennipher Glass
Stone Mountain,GA
Summary
Dedicated employee known for Punctuality, Leadership skills, and move the company forward. Organized and motivated in areas where good customer service is needed. Seeking a position in leadership to better this company.
Overview
12
12
years of professional experience
Work History
Lead Teacher
Crabapple Academy
Cumming, GA
01.2011 - 01.2013
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
ILR Claims Associate
State Farm Insurance
Atlanta , GA
01.2013 - 01.2013
- Took the first call after a customer had an accident
- Confirmed the safety of the customer and moved vehicles from accident scene.
- Generated, posted and attached information to claim files.
- Used claims systems and other technologies to document loss information.
- Communicated with customers over telephone to gather loss information.
Claim Associate
Express State Farm Insurance
Atlanta , GA
01.2013 - 01.2016
- Investigated and paid low complexity-high volume liability and repairable property damage auto claims.
- Responsible for resolving customer disputes and complaints
- Sustained high quality claim handling results while balancing efficiency results
- Upskilled Claim Associates and Specialists
- Led team huddles and meeting topics 2010, Participated on training incoming new employees
Claim Associate- Total Loss
State Farm Insurance
Atlanta , GA
01.2016 - 01.2017
- Effectively settled low complexity-high volume total loss claims
- Led team huddles and meeting topics
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
Claim specialist
State Farm Insurance
Atlanta , GA
01.2017 - Current
- Generated, posted and attached information to claim files.
- Responsible for resolving customer disputes and complaints
- Sustained high quality claim handling results while balancing efficiency results
- Unskilled Claim Associates and Specialists
- Led team huddles and meeting topics
- Participated with training incoming new employees
- Continue to be a resource for team members
- Assisted managers with department of insurance complaints and brought them to resolution.
Education
Associate Degree - Early Childhood Education
Georgia Highlands College
Skills
- Creativity
- Leadership
- Organization
- Creative Problem solving
- Teamwork
- Effective written and Oral
- Communication
- Adaptable
Timeline
Claim specialist
State Farm Insurance
01.2017 - Current
Claim Associate- Total Loss
State Farm Insurance
01.2016 - 01.2017
Claim Associate
Express State Farm Insurance
01.2013 - 01.2016
ILR Claims Associate
State Farm Insurance
01.2013 - 01.2013
Lead Teacher
Crabapple Academy
01.2011 - 01.2013
Associate Degree - Early Childhood Education
Georgia Highlands College
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