Jennipher Murray
Shelby
Summary
My name is Jennipher, and I am 27 years old. I have been working since I was 15 years old. Customer service is an area that I have worked in my whole career. I joined my most recent job in 2018 as a Retail Banker and progressed from there to an Assistant Branch Manager in 2019. After some more growth and development, I was promoted to a Branch Manager in 2020. I have worked hard my whole career to get where I am. I am motivated, young, and eager to grow even more. Self-motivated Import Coordinator well-educated in customs regulations compliance and shipment categorization. A diligent professional with a background computing international fees for shipments. Ready for a new role working as part of a highly talented international logistics team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Import Coordinator II
PSA BDP
Charlotte
02.2025 - 06.2025
- Resolved discrepancies between invoices and actual shipments received.
- Maintained up-to-date knowledge of applicable laws, regulations, and standards.
- Researched international shipping regulations, tariffs, and taxes.
- Reviewed and analyzed customs documents for accuracy and compliance.
- Prepared cost estimates for various import operations.
- Provided guidance on best practices for importing and exporting goods.
- Assisted in resolving customer service issues related to imports and exports.
- Managed shipment tracking information in computer system database.
- Coordinated the importation of products from multiple countries.
- Developed and maintained relationships with overseas partners.
- Communicated regularly with customers regarding order status updates.
- Complied with regulatory guidelines to maintain certifications.
- Completed accurate US customs filings with secure communications.
- Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.
- Audited internal processes and systems to maximize efficiency of importation and exportation of products.
Branch Manager
Woodforest National Bank
Shelby
01.2018 - 02.2022
- Oversee daily operations are being completed while assisting customers, training employees, and working to reach branch goals.
- Grow and develop employees.
- Lead a team of well-rounded employees each month to achieve a goal.
- Ask questions to uncover the needs of customers.
- Maintain a high customer service rating.
- Participated in community events to promote brand awareness.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Assisted other branches when needed during peak periods or special projects.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Managed staff scheduling, hiring and training processes.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Performed regular audits of financial records in order to ensure accuracy.
- Conducted regular performance reviews for all employees in the branch.
- Identified opportunities for process improvement initiatives within the branch.
- Developed strategies to increase customer satisfaction and loyalty.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Monitored financial performance of the branch on a monthly basis.
- Established strong working relationships with external partners such as vendors and suppliers.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Store Manager
Auntie Annes
Forest City
01.2014 - 01.2018
- In charge of over seeing 5 employees in a store front setting.
- Trained and developed each employee.
- Made sure the store was operational daily.
- Hire, Train and develop Employees.
- Ensure customer service excellence.
- Oversee daily operations.
- Ensured compliance with safety regulations and company policies.
- Planned special promotions or discounts based on market trends.
Bartender/Waitress
Roger’s Diner
Tryon
01.2016 - 01.2017
- Demonstrate excellent customer service in a high pace work environment.
- Being able to deal with different customers all at once and remember orders.
- Take food/drink orders and then deliver them to the correct customer.
- Keep up with a high pace environment.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Attended regular training sessions to stay updated on new products or trends.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Education
High School Diploma -
East Rutherford High School
Bostic, NC01.2016
Skills
- Multi-Tasking
- Customer service
- Problem Solving
- Reliability
- Employee training
- Data analysis
- Team player
- People-oriented
- Upselling and cross selling
- Verbal/written communication
- Friendly
- Consistency
Certification
Public Notary
Personal Information
Age: 24
Timeline
Import Coordinator II
PSA BDP
02.2025 - 06.2025
Branch Manager
Woodforest National Bank
01.2018 - 02.2022
Bartender/Waitress
Roger’s Diner
01.2016 - 01.2017
Store Manager
Auntie Annes
01.2014 - 01.2018
High School Diploma -
East Rutherford High School
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