Jennique Robb
Webster
Summary
Dynamic operator with extensive experience at North States Industries, skilled in machinery operation and quality control. Proven track record in training teams and enhancing service delivery. Adept at inventory management and conflict resolution, fostering a collaborative environment that drives efficiency and customer satisfaction. Committed to maintaining high standards and optimizing production flow.
Overview
12
12
years of professional experience
Work History
Operator
North States Industries
Siren, WI
05.2024 - Current
- Operated machinery to ensure efficient production flow.
- Monitored quality control measures to maintain product standards.
- Assisted in training new operators on equipment and safety protocols.
- Conducted routine maintenance checks to minimize downtime.
Bartender/Manager
The Tap Bar & Grill
Webster, WI
07.2014 - 06.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored junior bartenders on mixology techniques and customer engagement.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed cocktail menu offerings based on seasonal ingredients and customer preferences.
- Established training programs that enhanced team skills and improved service consistency.
- Coordinated special events, managing staff assignments and guest experiences effectively.
- Ensured compliance with health regulations and safety standards throughout bar operations.
- Analyzed customer feedback to drive improvements in service delivery and product offerings.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
No Degree - Social Work
Pine Tech
Pine City, MNHigh School Diploma - Social Work
Grantsburg High School
Grantsburg, WI06.2006
Skills
- Machinery operation
- Quality control
- Routine maintenance
- Training and mentoring
- Inventory management
- Event coordination
- Cash handling procedures
- Staff scheduling
- Conflict resolution
- Sales reporting
- Team leadership
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Equipment operation
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Heavy lifting
- Production work
- Quality assurance
- Flexible schedule
- Customer service
Timeline
Operator
North States Industries
05.2024 - Current
Bartender/Manager
The Tap Bar & Grill
07.2014 - 06.2024
No Degree - Social Work
Pine Tech
High School Diploma - Social Work
Grantsburg High School