JENNIFER KURGAN
Munster,USA
Summary
Dynamic and results-oriented Executive Administrator Or Part of Management Team seeking a permanent position within a progressive organization that values growth, challenge, and responsibility. Proven expertise in streamlining operations, enhancing productivity, and supporting executive leadership to drive organizational success. Committed to leveraging strong organizational skills and a proactive approach to contribute effectively to team objectives. Eager to embrace new challenges and foster an environment of continuous improvement.
Overview
32
32
years of professional experience
Work History
SHIFT SUPERVISOR
CVS Pharmacy
03.2025 - Current
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored new employees on operational procedures and best practices.
- Coordinated shift schedules to optimize workforce efficiency and productivity.
- Implemented process improvements that enhanced team performance and reduced downtime.
- Analyzed workflow data to identify areas for improvement and increased efficiency.
- Facilitated communication between management and staff to address operational challenges effectively.
- Developed training materials to support ongoing employee development initiatives.
- Conducted regular inspections to maintain equipment functionality and compliance with regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
Property and Casualty Insurance Agent and Office Manager
Farmers Insurance Group
04.2006 - 08.2024
- Maintain accurate up-to-date files of 2500 clients’ details, risk, exposure and premium information.
- Develop and manage long-term customer relationships, scheduling and conducting an average of 10 weekly meetings with clients who request consultations.
- Review insurance and liability clauses in contracts, ensuring that every contract meets the company’s risk appetite while balancing this against the expected commercial benefits of the contract.
- Document results and track trends for the purpose of business forecasting.
- Acted as a point of contact for clients with general insurance questions and mid-term adjustment queries.
- Generated new business opportunities through company leads, networking, referrals and an average of 60 calls per day.
- Analyzed and identified client needs, offered products tailored to their specific circumstances.
Manager
Super Kmart
01.1994 - 04.2006
- Manage daily operations and activities of a team consisting of several associates and sales staff.
- Establish goals and develop plans, collaborating with assistant managers to hit monthly and quarterly budget goals.
- Develop daily, weekly, and monthly goals for each department.
- Recruited potential talent for associates across all levels in the store while overseeing the hiring for part-time jobs, conducting interviews, and leading new hire orientations.
Education
Indiana Casualty and Property License -
Indiana Wesleyan University
Merrillville, IN08.2012
General Curriculum - undefined
Lake Central High School
St. John, IN01.1990
Skills
- Results-driven insurance professional
- Advanced keyboarding skills
- Effective multitasking abilities
- Strong analytical skills
- Ability to thrive in high-pressure environments
- Proficient in Microsoft Word and Outlook Express
- Proficient in office procedures
Timeline
SHIFT SUPERVISOR
CVS Pharmacy
03.2025 - Current
Property and Casualty Insurance Agent and Office Manager
Farmers Insurance Group
04.2006 - 08.2024
Manager
Super Kmart
01.1994 - 04.2006
General Curriculum - undefined
Lake Central High School
Indiana Casualty and Property License -
Indiana Wesleyan University