Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JENNIFER DELEON POLANCO

Fern Park,Florida

Summary

Detail-oriented professional with a strong background in administrative support, quality assurance, and client services. Committed to upholding accuracy, confidentiality, and efficiency in operations. Familiar with court processes and documentation through firsthand experience navigating family court procedures. Currently pursuing a degree in Legal Studies with a passion for legal service and public administration.

Overview

11
11
years of professional experience

Work History

Broker (Remote)

Tivly
11.2023 - Current
  • Managed communication with 30+clients daily, ensuring 100% documentation accuracy and compliance with internal protocols.
  • Maintained sensitive records and ensured data was entered with precision—skills directly applicable to managing court dockets and case files.
  • Demonstrated adaptability in deadline-driven environments, balancing multiple administrative tasks under pressure.

Quality Assurance Analyst

Disney World
11.2019 - 07.2023
  • Evaluated and documented 50+ calls per week for compliance and performance metrics, ensuring HIPAA- compliant reporting.
  • Collaborated with cross-functional teams, applying conflict resolution skills valuable for clerk-customer interactions.
  • Created detailed reports and summaries—a skill essential to processing legal forms and filings.

Hotel Front Desk Supervisor

Hilton
10.2016 - 07.2019
  • Scheduled and coordinated 40+ guests check ins per shift, processed an average of 25+ client records daily, and managed HIPAA- compliant intake forms.
  • Maintained confidential records and followed HIPAA standards—parallels maintaining sealed court records and legal data integrity.
  • Resolved guest issues promptly, ensuring a positive experience and clear communication.

Medical Receptionist Supervisor

Foot & Ankle Surgery Center
07.2014 - 10.2016
  • Supervised a team of 4 front desk staff, overseeing daily workflows and ensuring high quality patient service.
  • Managed phone system effectively, triaging calls and reducing hold times.
  • Maintained and audited hundreds of patient records monthly, ensuring 100% HIPAA compliance and data integrity.

Education

A.A. - Legal Studies

Seminole State College
Sanford, FL
05.2026

High School Diploma -

Port St. Lucie High School
Sanford, FL
05-2014

Skills

  • Customer service
  • Communication skills
  • Data entry
  • Microsoft Office (Word, Excel, Outlook)
  • HIPAA Awareness
  • Time management
  • Attention to detail
  • Remote work experience
  • Recordkeeping & documentation accuracy
  • Bilingual: Fluent in Spanish and English
  • Familiarity with court procedures and legal documentation (real-world exposure)
  • Confidentiality & Compliance Awareness
  • Multitasking in high pressure environments

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Broker (Remote)

Tivly
11.2023 - Current

Quality Assurance Analyst

Disney World
11.2019 - 07.2023

Hotel Front Desk Supervisor

Hilton
10.2016 - 07.2019

Medical Receptionist Supervisor

Foot & Ankle Surgery Center
07.2014 - 10.2016

A.A. - Legal Studies

Seminole State College

High School Diploma -

Port St. Lucie High School

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