Jennise delgado
Naples,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Xfinity. Excelled in building customer relationships, enhancing sales revenue, and collaborating with teams. Proficient in bilingual communication and adept at problem-solving, consistently delivering exceptional customer support and driving repeat business.
Overview
2021
2021
years of professional experience
Work History
Sakes Associate
Scent Chips
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Moorings Park Community Health
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Line Cook
Island Gypsy
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Xfinity Comcast
01.2014 - 09.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Ann Taylor Factory
01.2012 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Lely High-school
Naples, FL05.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer support
- Fluent in Two Languages
- Call center experience
- Call management
- Payment collection
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Xfinity Comcast
01.2014 - 09.2020
Sales Associate
Ann Taylor Factory
01.2012 - 12.2014
Sakes Associate
Scent Chips
Server
Moorings Park Community Health
Line Cook
Island Gypsy
Lely High-school