Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Jennise Polanco

Hollywood,FL

Summary

Results-driven Team Lead at Acuity International with expertise in project management and conflict resolution. Enhanced team efficiency through effective task delegation and mentorship of junior staff, resulting in improved performance metrics. Proficient in customer relations and protocol compliance, contributing significantly to strategic intelligence analysis and organizational objectives. Career aspirations include driving further performance improvements while fostering collaborative team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead/Logistics

Acuity international/Caliburn/CHSI
Homestead, FL
01.2019 - Current
  • Provided support to junior staff during peak periods of workloads.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Analyzed and disseminated intelligence information.
  • Provided surveillance of the United States borders for illegal activity.
  • Prepared periodic reports summarizing activities undertaken by the organization in relation to its goals and objectives.
  • Delegated work to staff, setting priorities and goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Front Desk Receptionist/Patient Care Technician

Clarin eye care center
Miami, FL
01.2024 - 01.2025
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Conducted patient intake interviews to collect medical information and insurance details.

FFD Access/General Utility Worker

Allied Universal Security Services / FPL
Homestead, FL
01.2020 - 09.2023
  • Performed diverse technical, diagnostic, and therapeutic procedures in radiology department.
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
  • Maintained accurate records of readings from gauges, meters, and other instruments to verify proper functioning of plant systems.
  • Ensured compliance with all applicable safety regulations for personnel protection during normal and emergency operations.
  • Conducted background checks on potential candidates prior to hiring process.
  • Operated equipment such as ink pads and scanners used for capturing fingerprints accurately and efficiently.
  • Validated laboratory test processes for completeness and safety.
  • Documented all activities related to specimen collection, processing, and reporting of results.
  • Reviewed and scored psychological tests according to established scoring criteria.

Teacher

International Bilingual Preschool
Miami, FL
08.2017 - 12.2019
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Prepared and graded subject tests for students.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.

Education

Psychology

Florida International University
Miami, FL
05-2025

Skills

  • Work assignment delegation
  • Performance monitoring
  • Project management
  • Conflict resolution
  • Employee supervision
  • Customer relations
  • Policies implementation
  • Onboarding process
  • Protocol compliance
  • Procedures compliance
  • Group learning mechanics
  • Database entry
  • Human resources

Accomplishments

  • Ceritfied Nuclear MASS Test
  • American Dream Scholarship
  • Graduated Most Honorable Student
  • PAI Psychological Proctor

Languages

Spanish
Professional
English
Full Professional

Certification

  • CPI/CPR

References

References available upon request.

Timeline

Front Desk Receptionist/Patient Care Technician

Clarin eye care center
01.2024 - 01.2025

FFD Access/General Utility Worker

Allied Universal Security Services / FPL
01.2020 - 09.2023

Team Lead/Logistics

Acuity international/Caliburn/CHSI
01.2019 - Current

Teacher

International Bilingual Preschool
08.2017 - 12.2019

Psychology

Florida International University

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Jennise Polanco