Jennita Warren
Program Support
Cedar Hill,TX
Summary
Proactive and detail-oriented Program Assistant with over six years of experience in the nonprofit and federal sectors, specializing in administrative operations, financial reconciliation, and stakeholder coordination. Expertise in Salesforce, event planning, and compliance processes enhances the ability to drive efficiency and support organizational goals. Currently pursuing a bachelor's degree in health services administration, focusing on transitioning into leadership roles dedicated to healthcare equity and operational excellence, expected to be completed by December 2025. Committed to leveraging skills and education to make a meaningful impact in the healthcare sector.
Overview
8
8
years of professional experience
Work History
Program Assistant
Community Partners of Dallas
Dallas, Texas
09.2024 - Current
- Enter 300–400 forms monthly into Salesforce to support caseworker operations and inventory tracking.
- Manage large-scale Rainbow Room purchases and reconcile two separate bank accounts monthly.
- Coordinate logistics for fundraising events and donation drives, including 50+ targeted email campaigns.
- Serve as liaison between case workers, donors, and vendors to maintain smooth program operations.
Program Support Specialist
USDA – Natural Resources Conservation Service
Decatur, TX
12.2019 - 09.2024
- Processed 544+ program payments annually, totaling over $1,000,000, ensuring accuracy and compliance with federal regulations.
- Managed correspondence and mailing for federal agricultural programs, processing over 300 documents per year while ensuring timely delivery.
- Uploaded and organized over 500 financial documents annually in the Document Management System (DMS), maintaining accurate records and compliance with program policies.
- Interpreted and applied federal regulations, procedures, and program handbooks to complete assignments efficiently.
- Supported outreach efforts and improved client service at the zone level, earning four Spot Awards for performance excellence.
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Responded to in-person and telephone requests for information and assistance.
Administrative Support Specialist
Powtec Holding Co LLC
Corsicana, Texas
10.2018 - 12.2019
- Performed administrative and office support functions for six USDA NRCS field offices, ensuring accurate program tracking and document management.
- Answered 50+ telephone calls weekly, assisted visitors, and managed incoming deliveries to support efficient office operations.
- Maintained and organized over 1,000 paper and electronic files, manuals, and reference materials according to NRCS guidelines.
- Utilized agency-specific software (ProTracts, DMS, FA Tracker, FMMI) and Excel databases to extract data, develop reports, and track funding commitments and expenditures.
- Supported conservation partners, program technicians, and NRCS Field, Area, and State personnel by providing accurate program information and guidance on applications and eligibility requirements.
- Monitored commencement and expiration of agreements, assisted with required paperwork, and processed over 300 landowner contract documents through data entry.
Asset Preservation Coordinator
Mortgage Contracting Services
Lewisville, TX
08.2017 - 05.2018
- Managed a portfolio of over 100 properties nationwide, coordinating preservation tasks such as repairs, grass cuts, and winterizations to ensure properties were market ready.
- Received, reviewed, and processed 200+ work orders monthly, entering transactions into multiple databases to track progress and completion.
- Maintained accurate and detailed property records, preparing, editing, and distributing specialized documents to support property restoration.
- Communicated daily with vendors and management to ensure timely completion of property preservation tasks and adherence to state and company policies.
- Resolved client inquiries and coordinated cross-departmental information to minimize risks and maintain compliance.
- Developed a systematic approach to collecting program data from remote locations, expediting the regulatory process for property preservation.
Education
Bachelor of Applied Arts & Sciences - Health Services Administration
Texas A&M University-Commerce
Commerce, TX12.2025
Associate of Applied Science - Child Development
Collin College
McKinney, TX01.2021
Skills
- Administrative & Office Management
- Financial reporting
- Data entry
- Logistics assistance
- Leadership & Team Collaboration Communication Skills
- Cultural Competence & Healthcare Equity Awareness
- Salesforce Data Management Microsoft Office Suite
- Event Planning & Stakeholder Engagement
- Financial Reconciliation & Payment Processing
- Financial Reconciliation & Payment Processing
- Procurement & Inventory Control
Awards
USDA NRCS Spot Awards: July 2020, Aug 2021, Aug 2022, Aug 2023
Timeline
Program Assistant
Community Partners of Dallas
09.2024 - Current
Program Support Specialist
USDA – Natural Resources Conservation Service
12.2019 - 09.2024
Administrative Support Specialist
Powtec Holding Co LLC
10.2018 - 12.2019
Asset Preservation Coordinator
Mortgage Contracting Services
08.2017 - 05.2018
Bachelor of Applied Arts & Sciences - Health Services Administration
Texas A&M University-Commerce
Associate of Applied Science - Child Development
Collin College
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