Karen Wood
Georgetown,Delaware
Summary
With a proven track record at M & T Bank, I excel in processing and documentation, showcasing my attention to detail and strong customer support skills. Mastered system upgrades to boost bank revenue and exceeded departmental goals, demonstrating a blend of technical proficiency and a positive, professional demeanor.
Overview
38
38
years of professional experience
Work History
Banking Services Operations Assistant III
M & T Bank, Formerly Partners Trust
Millsboro, Delaware
01.2018 - Current
- Process permission to register, and title maintenance request from the customer.
- Customer care for military clients for processing documentation to transport vehicles to and from locations overseas.
- Input regional vehicle titles and process lien release documentation.
- Ensure title work has been processed completely from the DMV, with customer-focused communication from dealerships, DMVs, and clients.
- Order duplicate titles from the DMV.
Mortgage Processor
M & T Bank, Formerly Partners Trust
Millsboro, DE
01.2001 - 01.2018
- Handle phone calls pertaining to mortgages and home equity loans.
- Research and review property and judgment reports.
- Complete the data entry information on the property and judgment report for the mortgage settlement process.
- Complete research and problem-solving assistance as needed.
- Meet or exceed departmental goals.
Assistant III Discount and Funding
Allfirst Bank
Millsboro, DE
01.1998 - 12.2000
- Review and verify loan and lease packages for proper documentation.
- Completed data entry of new loans and leases.
- Completed research and problem resolution follow-up.
- Mastered new systems to book loans to increase bank revenue.
- Assisted with training for auto dealership preparation for increased loan approvals.
Corporate Processor BankCard Credit
First Omni Bank
Millsboro, Delaware
01.1988 - 01.1998
- Handled phone calls to include new and existing account information.
- Researched credit bureau reports and information for bank rebates.
- Entered new account data, maintained corporate account information, and approved credit line increases for management.
- Created and updated a Rolodex file for the entire corporate credit card base, and maintained data entry for officer accounts.
Account Maintenance Clerk BankCard Credit
First Omni Bank
Millsboro, Delaware
01.1987 - 01.1988
- Prepared documentation for supervisor evaluation.
- Pulled credit and background checks for existing bank relations.
- Team player responsible for accuracy and time constraints.
Education
High School Diploma -
Sun Valley High School
Aston Mills, PA06-1980
Skills
- Reporting and documentation
- Recordkeeping
- Business correspondence management
- Documentation and reporting
- Policy and procedure adherence
- Attention to detail
- Customer support
- MS office
- Positive attitude
- Document control
- Administrative support
- Document management
- Report generation
- Clerical support
- Professional and friendly
- Document preparation
- Work Planning and Prioritization
Timeline
Banking Services Operations Assistant III
M & T Bank, Formerly Partners Trust
01.2018 - Current
Mortgage Processor
M & T Bank, Formerly Partners Trust
01.2001 - 01.2018
Assistant III Discount and Funding
Allfirst Bank
01.1998 - 12.2000
Corporate Processor BankCard Credit
First Omni Bank
01.1988 - 01.1998
Account Maintenance Clerk BankCard Credit
First Omni Bank
01.1987 - 01.1988
High School Diploma -
Sun Valley High School
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