JENN MALEY
Employee Benefits Consultant
Prescott Valley,AZ
Summary
Talented Program Director & Skilled National Sales leader offering 20 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
23
23
years of professional experience
Education
Business Management
Western Illinois University
Skills
Customer retentionGroup facilitationRoot cause analysisPerformance improvementTeam Building
Story pitching
Issues resolution
Negotiation
Operations management
Contract Management
Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Director, National Sales
MediOrbis
Cleveland, OH
11.2022 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics. This effectively tripled our annual revenue.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Drafted comprehensive sales plans and approved budget expenditures to meet project goals.
- Attended events, training seminars, and manufacturer product showcases.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
- Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Drove company branding efforts to increase market presence and brand recognition. Our brand recognition and following on socials increased by 3549% in 9 months.
- Managed $50,000.00 annual marketing budget.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
- Spearheaded innovative approaches to resource allocation and strategic planning
National Sales Executive
Medefy
Tulsa, OK
01.2021 - 11.2022
- Maintained and organized customer database of over 3,000 clients nationwide.
- Met existing customers to review current services and expand sales opportunities.
- Generated advertising brochure for vendor use.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Consulted with businesses to supply accurate product and service information.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales Manager
PulseData
New York, NY
01.2020 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
Kidney Dialysis & Client Services Program Director
Renalogic
Phoenix, AZ
01.2018 - 11.2020
- Communicated with customers as soon as issues arose to immediately determine resolution before problem escalated
- Delivered high level of service to enterprise level clients in effort to build upon relationships for future
- Resolved reporting issues quickly through meticulous research, auditing and various quality control checks
- Assessed, optimized and elevated operations to target current and expected demands for multiple implementations at various stages of completion on-time with clear goals and expectations in place
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
- Led company-wide conference calls with Executive, Sales, Clinical and Operations teams to update and align sales and client objectives
- Directed schedule of weekly projects and anticipated timelines for implementations and completion dates
- Collaborated cross-functionally with all team members which led to better communication and more accurate client reporting metrics, customer satisfaction and improved engagement rates
- Strategically strengthened operational efficiencies by eliminating process discrepancies and implementing continuous improvements in processes with multiple offsite team members
- Partnered with National Sales Executive to develop more efficient implementation processes to ensure better product delivery, managing existing portfolio and potential leads using CRM
- Automated office operations, managed client correspondence and tracked records
- Led staff meetings for team of 10 or more team members to communicate current sales and client directives
- Assessed processes used to send materials to customers and discovered more efficient method that was positively received by all involved parties
- Streamlined operational efficiencies by developing customer service protocols and standards to create and maintain stronger client bonds with all enterprise level accounts
- Created all monthly, quarterly, and annual client reporting for both Cost Containment and Kidney Dialysis Avoidance Programs with accuracy and on time
- Educated clients by explaining all issues as related to member engagement as to offer better outcomes
- Coached, mentored and developed implementation team members by teaching best practices and protocols to reduce discrepancies
- Carefully reviewed project scope ahead of installation so that customer expectations and important details were understood
- Assisted sales executives with strengthening client relationships through targeted solutions
- Identified issues and made potential solution recommendations as problems developed so that client implementations could be modified
- Reduced process lags by managing client implementations to ensure optimal productivity
- Ensured that every client received highest level of support, assistance and professionalism to uphold company commitment to service
- Adept with building teams focusing on strengths and motivational coaching
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed CKD Implementation program from ground up, laying out framework, and defining roles.
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Established program policies and procedures to comply with regulatory requirements.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Facilitated programming by coordinating resources and deliverables between departments.
Operations Manager
Fornoff Farms
Havana, IL
01.2001 - 01.2016
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Improved employee development process by mentoring and onboarding more than 75 employees
- Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for all contracting with various grain facilities
- Handled all payroll and employee benefit functions including payroll taxes and PTO tracking
- Created and maintained departmental expense budgeting and reporting
- Reconciled all contracting via daily reports
- Created and maintained an organized secure platform for all financial reporting and records
- Implemented and managed all Quality Assurance and Auditing procedures and processes
- Decreased financial discrepancies, monitored quotes, A/P and A/R accounting programs and bank reconciliations
- Set expenditure budgets for all spring and fall crop related expenses
- Supervised and mentored department of 6 administrative professionals
- Conducted annual employee evaluations for all administrative staff
- Created strong relationships with suppliers to ensure overall satisfaction
- Generated daily operational and sales reports for board of directors
- Developed organizational systems for contracts, records and reports
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director, National Sales
MediOrbis
11.2022 - Current
National Sales Executive
Medefy
01.2021 - 11.2022
Sales Manager
PulseData
01.2020 - 01.2021
Kidney Dialysis & Client Services Program Director
Renalogic
01.2018 - 11.2020
Operations Manager
Fornoff Farms
01.2001 - 01.2016
Business Management
Western Illinois University