Jennnifer Jones
Nashville,AR
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
2 Lo Recovery, LLC
06.2021 - 08.2025
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Set prices or credit terms for goods or services, based on forecasts of customer demand
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members
- Perform personnel functions, such as selection, training, or evaluation
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency
- Prepare staff work schedules and assign specific duties
- Direct administrative activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Direct non-merchandising departments of businesses, such as advertising or purchasing
- Provide Consultation and Advice to Others
- Judging the Qualities of Things, Services, or People
- Interacting With Computers
- Communicating with Persons Outside Organization
- Getting Information
- Judging the Qualities of Objects, Services, or People
- Processing Information
- Evaluating Information to Determine Compliance with Standards
- Making Decisions and Solving Problems
- Thinking Creatively
- Updating and Using Relevant Knowledge
- Developing Objectives and Strategies
- Scheduling Work and Activities
- Organizing, Planning, and Prioritizing Work
- Operating Vehicles, Mechanized Devices, or Equipment
- Working with Computers
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Providing Consultation and Advice to Others
- Performing Administrative Activities
- Staffing Organizational Units
- Monitoring and Controlling Resources
- Experience with: Payroll software, Credit card processing machines, 10-key calculators, Tax software, Intuit QuickBooks, Data entry software, Microsoft Office, YouTube, Social media sites, Mozilla Firefox, Point of sale POS systems, Personal computers, Laptop computers, Desktop computers, Computer scanners, Cell phones, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Internet Explorer, Calendar and scheduling software, Dropbox, Google Drive, GroupMe, Microsoft OneNote, Adobe Acrobat, Microsoft Office software
Recovery Agent
Toppgunn
11.2019 - 05.2021
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Experience with: Microsoft Office software, Microsoft Office
Assistant Administrator
The Oaks Assisted Living
11.2015 - 11.2019
- Represent work unit at meetings or conferences and serve as liaison for requests or complaints
- Supervise administrative staff and provide training and orientation to new staff
- Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance
- Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs
- Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence
- Learn to operate new office technologies as they are developed and implemented
- Establish work procedures or schedules to organize the daily work of administrative staff
- Develop operational standards and procedures for the work unit or department
- Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met
- Direct or coordinate the supportive services department of a business, agency, or organization
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Conduct classes to teach procedures to staff
- Plan, administer, and control budgets for contracts, equipment, and supplies
- Hire and terminate clerical and administrative personnel
- Selling or Influencing Others
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Provide Consultation and Advice to Others
- Performing Administrative Activities
- Staffing Organizational Units
- Monitoring and Controlling Resources
- Assisting and Caring for Others
- Establishing and Maintaining Interpersonal Relationships
- Communicating with Persons Outside Organization
- Communicating with Supervisors, Peers, or Subordinates
- Interpreting the Meaning of Information for Others
- Documenting/Recording Information
- Interacting With Computers
- Operating Vehicles, Mechanized Devices, or Equipment
- Controlling Machines and Processes
- Performing General Physical Activities
- Organizing, Planning, and Prioritizing Work
- Scheduling Work and Activities
- Developing Objectives and Strategies
- Updating and Using Relevant Knowledge
- Thinking Creatively
- Making Decisions and Solving Problems
- Processing Information
- Judging the Qualities of Things, Services, or People
- Inspecting Equipment, Structures, or Material
- Identifying Objects, Actions, and Events
- Monitor Processes, Materials, or Surroundings
- Getting Information
- Monitoring Processes, Materials, or Surroundings
- Judging the Qualities of Objects, Services, or People
- Working with Computers
- Communicating with People Outside the Organization
- Providing Consultation and Advice to Others
- Experience with: Microsoft Office software, Adobe Acrobat, GroupMe, Google Drive, Database software, Email software, Microsoft Word, Intuit QuickBooks, Human resource management software HRMS, Personal computers, Notebook computers, 10-key calculators, Mobile phones, Laptop computers, Laser facsimile machines, Desktop computers, Fund accounting software, Photocopying equipment
- Streamlined administrative processes to enhance operational efficiency within assisted living environment.
- Coordinated resident activities, fostering community engagement and enhancing quality of life for all residents.
- Managed scheduling for staff and residents, ensuring optimal coverage and compliance with care standards.
- Assisted in training new administrative staff, promoting adherence to policies and procedures.
- Developed and maintained filing systems, improving accessibility of resident information and documentation accuracy.
- Collaborated with healthcare professionals to ensure comprehensive care delivery for residents' needs.
- Led initiatives to improve communication among staff, resulting in enhanced teamwork and service delivery.
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained [Type] office equipment and placed orders for materials in short supply to manage office supply inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
- Prepared comprehensive reports on various aspects of the organization''s operations, informing strategic decision-making processes at the executive level.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
- Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
- Maintained digital databases, physical files and area logs.
- Developed strong professional relationships with clients and vendors by providing exceptional customer service and timely responses to inquiries.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts.
- Facilitated successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements.
- Calculated hours and submitted payroll to achieve timely distribution of funds for [Number]-person team.
- Proactively identified areas for improvement in administrative processes, proposing innovative solutions that streamlined operations without sacrificing quality.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
Aide
The Oaks Assisted Living
11.2011 - 11.2015
- Instruct or advise clients on issues, such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
- Train family members to provide bedside care
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Communicating with Persons Outside Organization
- Judging the Qualities of Things, Services, or People
- Inspecting Equipment, Structures, or Material
- Thinking Creatively
- Performing General Physical Activities
- Handling and Moving Objects
- Operating Vehicles, Mechanized Devices, or Equipment
- Documenting/Recording Information
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Monitoring and Controlling Resources
- Experience with: FaceTime, Bed scales, Blood pressure cuffs, Walkers, Automatic blood pressure machines, Alarm systems, Paging systems, Wheelchairs, Tablet computers, Electronic patient thermometers, Canes, Hearing aid devices, Glucometers
- Provided compassionate support to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence among residents.
- Coordinated with healthcare professionals to address resident needs effectively.
- Maintained accurate documentation of resident care and activities.
- Trained new aides on operational procedures and best practices.
- Implemented safety protocols to enhance resident protection and care standards.
- Collaborated with team members to improve workflow efficiency and service quality.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Coordinated and scheduled meetings and appointments.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
High School Diploma or Equivalent - General Studies
Liberty Eylau High School
Texarkana, TX05.1993
Skills
- Willing to take on additional responsibilities and challenges
- Displays excellent time management with high attention to detail
- Works effectively as a team member
- Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
- Excellent computer skills - Microsoft Office products
- Possess effective planning, organizational, communication, presentation and interpersonal skills
- Professional known for making managerial decisions, using discretion and processing highly confidential information
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Regulatory compliance
- Workforce management
- Client relations
- Continuous improvements
- Process improvements
- Organizational management
- Superb time management skills
- Customer relationship management (CRM)
- Onboarding and orientation
- Delegation
- Invoice processing
- Conflict mediation
- Customer retention
- Assignment delegation
- Work flow planning
- Cost reduction
- Business administration
- Business planning
- Product management
- Data management
- Unsurpassed work ethic
- Incidents management
- Risk management
- Budget development and management
- Cross-functional communications
- Complex problems analysis
- Forecasting and scheduling
- Business development
- Performance reporting
- Customer relations specialist
- Cross-functional communication
- Document control
- Negotiation
- Building and facility management
- Solutions development
- Vendor sourcing
- Supply chain distribution
- Contract management
- Performance evaluations
- Expense reports
- Change management
- Procedure development
- Budgeting and forecasting
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Operations Manager
2 Lo Recovery, LLC
06.2021 - 08.2025
Recovery Agent
Toppgunn
11.2019 - 05.2021
Assistant Administrator
The Oaks Assisted Living
11.2015 - 11.2019
Aide
The Oaks Assisted Living
11.2011 - 11.2015
High School Diploma or Equivalent - General Studies
Liberty Eylau High School
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