Jennnifer Romero Zuniga
Phoenix
Summary
I would be a great candidate for this job I have over 5 years of customer service experience,
Professional with solid background in security operations and emergency response coordination. Skilled in monitoring systems, managing communications, and executing critical protocols. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent problem-solving abilities, effective communication, and keen attention to detail.
Overview
6
6
years of professional experience
Work History
Security Dispatcher
Allied Universal Security
11.2023 - Current
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
Dispatch
Abm
09.2021 - 11.2023
- Ensured customers received assistance promptly.
- Handled inbound and outbound calls.
- Handled both incoming and outgoing paperwork efficiently.
- Established updated flight routes.
- Streamlined dispatch operations by implementing efficient scheduling and routing systems.
- Managed crisis situations effectively through effective communication channels between pilots, air traffic control staffs and other involved stakeholders.
- Increased on-time departures by managing crew schedules and ensuring proper staffing levels at all times.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
Porter
Cam
06.2019 - 09.2020
- Ensured timely placement of trash bins for waste management collection.
- Performed regular upkeep on outside premises.
- Upheld high standards of hygiene in shared pool spaces.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
Education
Welding
Arizona Automotive Institute
Glendale, AZHigh School -
Quest high school
Phoenix, AZ01.2019
Skills
- Customer service
- Cashier experience
- Sales experience
- Computer proficiency
- Customer assistance
Languages
Spanish
Professional Working
Timeline
Security Dispatcher
Allied Universal Security
11.2023 - Current
Dispatch
Abm
09.2021 - 11.2023
Porter
Cam
06.2019 - 09.2020
High School -
Quest high school
Welding
Arizona Automotive Institute
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