JENNIFER ESPE
Irvine,CA
Summary
Seeking a position that will support my career goals by challenging my great customer service, organizational, communication skills and professional experience. Seeking a Sales Associate job in a dynamic environment where my passion for customer service and selling strengths makes me a key member of the sales team.
4 Years of excellent working experience in a high-end retail store. 13 Years of working experience in Hotel and Administrative positions. I have 5 years of strong experience in geriatric care within homes and assisted living environments. Strong ability to understand and carry out instructions. Profound ability to work closely and cooperatively with fellow employees. Immense ability to handle financial transactions. Deep sense of cleanliness, neatness, honesty, and reliability.
Overview
15
15
years of professional experience
Work History
Caregiver
Independent Contractor
08.2019 - Current
- Provides emotional support and companionship
- Engaged in stimulating activities, promotes social interaction and mental well-being
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Sales Specialist
Bloomingdale's
08.2018 - 02.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Guest Service Agent
Home2Suites by Hilton
04.2015 - 07.2015
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
Teacher Assistant
Growing Scholars Montessori
10.2014 - 04.2015
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
Front Office Supervisor
Prominence Hotel & Suites
12.2013 - 04.2014
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Manager on Duty / Night Auditor
Doubletree by Hilton
10.2012 - 01.2013
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Night Auditor / Front Desk Agent
Hilton Suites
10.2010 - 04.2011
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Night Auditor / Front Desk Agent
Hampton Inn & Suites
07.2009 - 12.2009
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Santo Tomas
Philippines01.1993
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Verbal and written communication skills
- Medication administration
- ADL assistance
- Reliability and punctuality
Community Service
Organization Secretary, The Irvine Filipino American Community (TIFAC)
Awards
- Top Credit Producer, Bloomingdale's
- 2nd Quarter 2019
- 4th Quarter 2019
Timeline
Caregiver
Independent Contractor
08.2019 - Current
Sales Specialist
Bloomingdale's
08.2018 - 02.2022
Guest Service Agent
Home2Suites by Hilton
04.2015 - 07.2015
Teacher Assistant
Growing Scholars Montessori
10.2014 - 04.2015
Front Office Supervisor
Prominence Hotel & Suites
12.2013 - 04.2014
Manager on Duty / Night Auditor
Doubletree by Hilton
10.2012 - 01.2013
Night Auditor / Front Desk Agent
Hilton Suites
10.2010 - 04.2011
Night Auditor / Front Desk Agent
Hampton Inn & Suites
07.2009 - 12.2009
Bachelor of Science - Hotel and Restaurant Management
University of Santo Tomas