Jenny Adkins
Page,AZ
Summary
Enthusiastic seasoned Business Owner and Guide known for high productivity and efficient completion of tasks including strategic planning, problem-solving and team-building abilities. Several years of experience in operations management, business strategy and financial management as well as safety protocols, and emergency response management.
Brings strong leadership, communication, and team coordination skills to excel in challenging outdoor environments. Adapts quickly to changing conditions, ensuring memorable and safe experiences for all participants.
Solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Motivational, diplomatic and respectful of people from different backgrounds.
Demonstrates ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.
Demonstrates exceptional problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner Jeep Tour Company
Myself
Page, AZ
07.2020 - Current
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Ensured compliance with local, state, and federal regulations.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
White Water Raft Guide
Wilderness River Adventures
Page, AZ
03.2013 - Current
- Instructed guests on proper rafting techniques and safety protocols.
- Provided detailed overviews of the river environment and its inhabitants.
- Assisted in loading, unloading, and securing gear onto the rafts.
- Monitored weather conditions to ensure a safe experience for all participants.
- Performed daily maintenance checks on rafts, paddles, and life jackets before each trip.
- Managed emergency situations with swiftness and composure while ensuring guest safety.
- Maintained accurate records of participant attendance and emergency contact information.
- Trained new guides on essential whitewater rescue skills and proper guide etiquette.
- Developed creative activities to engage guests during breaks along the river route.
- Conducted pre-trip briefings to review safety procedures and answer questions from participants.
- Demonstrated effective communication skills when managing groups of up to 31 people at a time.
- Managed first aid kits in accordance with state regulations for outdoor recreation activities.
- Paddled alongside other boats to provide support as needed during difficult sections of rapids.
- Encouraged guests through challenging rapids while providing positive reinforcement.
- Assessed risk levels for each rapid based on changing water levels throughout the season.
- Actively sought out opportunities for training in order to develop additional skills in guiding.
- Mentored staff and students in safety procedures and protocols to prevent accidents and injuries.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Delivered guided tours, presenting scripted information and answering questions.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
Education
Some College (No Degree) - Health And Nutrition
Pima Community College
Tucson, AZSkills
- Group management
- Historical Research
- Relationship Building
- Company Branding
- Team building
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Team Leadership
- Professionalism
- Public Speaking
- Navigation skills
- Problem-Solving
- Problem-solving aptitude
- Adaptability and Flexibility
- Self Motivation
- Cultural Awareness
- Time management abilities
- Photography skills
- CPR training
- Emergency Preparedness
- Environmental awareness
- Physical Fitness
- Route Planning
Affiliations
- Hiking
- Golf
- Weight lifting
- Writing
- Traveling
Certification
- WFR
- CPR
- EPI
- Food manager
References
References available upon request.
Timeline
Owner Jeep Tour Company
Myself
07.2020 - Current
White Water Raft Guide
Wilderness River Adventures
03.2013 - Current
Some College (No Degree) - Health And Nutrition
Pima Community College