JENNY ALCALA
Fullerton,USA
Summary
Assisted customers by addressing inquiries promptly and effectively. Collaborated with team members to manage multiple tasks in high-pressure environments. Adapted quickly to new concepts and demonstrated a willingness to acquire additional skills.
Overview
2026
2026
years of professional experience
Work History
Stock Team Leader
DD’s Discount
Santa Ana, CA
09.2021 - Current
- Received merchandise
- Tagged merchandise
- Printed price tags
- Organized on stock floor
- Supervision & Training
- Operations & Logistics
- Safety & Compliance
- Leadership
- Cashier/cash office
- Fitting Room duties
Financial Clerk
Ria Money Transfer
Buena Park, CA
2020 - 2021
- Validated and reconciled financial data to ensure accuracy and compliance.
- Compiled and analyzed data to prepare comprehensive weekly and monthly reports.
- Oversaw maintenance of account records to ensure accuracy and compliance.
Call Center Representative
Mitsubishi Motors
Cypress, CA
2019 - 2020
- Provided exceptional customer service by effectively addressing inquiries and resolving issues.
- Managed high-volume calls while maintaining composure and professionalism under pressure.
- Recorded detailed call logs to ensure accurate tracking of customer interactions and resolutions.
- Collaborated with team members to
- streamline processes, improving overall response times.
Activator
Downtown Disney
Anaheim, CA
2017 - 2018
- Front desk duties: greeted customers and ticketing
- Cashier duties: charge merchandise and stocked shelves
- Assisted customers with photographs
Massage Therapist
The Retreat Medical Spa
Fullerton, CA
2015 - 2017
- Greeted customers promptly
- Customer Service
- Answered telephone calls and made appointments
- Cleaned, stocked and organized assigned area
- Deep Tissue
- Hot Stone
- Swedish Massage
Shipping and Receiving Clerk
Allied Electronic Service
Santa Ana, CA
2009 - 2012
- Responsible for final inspection of company products
- General warehouse duties, scanning, stamping, coding and shrink wrapping
- Provide excellent customer service to all vendors
Education
Massage Therapy - undefined
Everest College
Anaheim, CA01.2015
High School Diploma -
Savanna High School
Anaheim, CA2010
Skills
- Bilingual: English and Spanish
- Excellent Customer Service
- Efficient multi-tasker
- Proficient in Microsoft office, Excel, Outlook,
- Fast learner
- Team leader
Timeline
Stock Team Leader
DD’s Discount
09.2021 - Current
Massage Therapy - undefined
Everest College
Financial Clerk
Ria Money Transfer
2020 - 2021
Call Center Representative
Mitsubishi Motors
2019 - 2020
Activator
Downtown Disney
2017 - 2018
Massage Therapist
The Retreat Medical Spa
2015 - 2017
Shipping and Receiving Clerk
Allied Electronic Service
2009 - 2012
High School Diploma -
Savanna High School