JENNY ANDREWS
Richmond,VA
Summary
Dynamic and results-driven professional with over 20 years of experience in membership coordination, client relations, and interior design. Proven expertise in managing membership programs and orchestrating virtual and in-person events, utilizing CRM systems to enhance engagement and retention within nonprofit and private club settings. Recognized for delivering aesthetically pleasing, client-focused solutions while consistently exceeding expectations through exceptional organizational and communication skills. Highly skilled in building stakeholder trust, managing multiple projects simultaneously, and fostering community connections in remote environments.
Overview
36
36
years of professional experience
Work History
Owner
Andrews Designs
01.1996 - Current
- Founded and grew a thriving interior design business for over 25 years, building a reputation for light, airy designs through word-of-mouth referrals.
- Managed 20+ concurrent projects, from residential redecorations to full home renovations, delivering on time and within budget for 95% of clients.
- Developed visually impactful presentations to communicate design concepts, securing client approval and driving project success.
- Collaborated with architects, contractors, and vendors to select high-quality finishes, furnishings, and accessories, ensuring client satisfaction and aesthetic excellence.
- Cultivated long-term client relationships, achieving a 90% repeat client rate through trust and exceptional service.
Membership Coordinator
Shareholders Society
01.2025 - 07.2025
- Led membership program for a professional society of 500+ members, increasing retention by 12% through targeted engagement strategies and personalized outreach.
- Coordinated 10+ virtual webinars and 5 in-person networking events, achieving 95% member satisfaction ratings through seamless logistics and engaging content.
- Managed CRM database (Salesforce), updating member records, tracking engagement metrics, and generating reports to inform leadership decisions.
- Crafted compelling email campaigns and promotional materials, boosting new member sign-ups by 15% during a 6-month campaign.
- Collaborated with cross-functional teams to align membership initiatives with organizational goals, enhancing member value and community impact.
Sales Associate
Barbara Grant Interior Design
01.1992 - 01.1996
- Drove sales of interior design services, increasing revenue by 10% through effective client consultations and tailored proposals.
Design Assistant
Mary Anne Hooker Designs
01.1990 - 01.1992
- Assisted in developing design plans and coordinating with clients, enhancing project delivery and client engagement.
- Supported material selection and presentation development, ensuring alignment with client needs and project goals.
Education
Bachelor of Arts - Art History
Virginia Commonwealth University (VCU)
Richmond, VA01.1991
Skills
- CRM Platforms: Front, MemberClicks (adaptable to other systems)
- Software: Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat
- Communication Tools: Zoom, Microsoft Teams, Slack, WhatsApp
- Other: Email marketing platforms, virtual event platforms
Accomplishments
- Publications Featured In: Better Homes and Garden, Richmond Home, Washington Post, Richmond Times Dispatch, Cottage Style, Boomer Magazine, Home and Design
- Awards and Recognition:
- Home featured in the Garden Club of Virginia’s Garden Tour 2013
- Board Service:
- SCAN Board of Directors (2015–2020)
- Virginia Museum of Fine Arts Board of Directors (2012–2018)
- St. Christopher’s Parent Association Board (2010–2016)
- Member, International Furnishings and Design Association (IFDA) (2000–Present)
- World Pediatric Project Board of Directors (2008–2014)
Highlights
- Spearheading membership recruitment, retention, and engagement strategies
- Coordinating virtual and in-person events, including webinars and networking sessions
- Proficient in CRM systems (e.g., Salesforce, MemberClicks) and Microsoft Office Suite
- Developing compelling presentations and email campaigns for member outreach
- Managing complex projects on time and within budget
- Building and maintaining strong client and member relationships
- Adapting to remote work environments with strong virtual communication skills
- Leveraging nonprofit board experience to align with mission-driven organizations
Timeline
Membership Coordinator
Shareholders Society
01.2025 - 07.2025
Owner
Andrews Designs
01.1996 - Current
Sales Associate
Barbara Grant Interior Design
01.1992 - 01.1996
Design Assistant
Mary Anne Hooker Designs
01.1990 - 01.1992
Bachelor of Arts - Art History
Virginia Commonwealth University (VCU)